South Boulder Animal Hospital - Boulder, Colorado

Theresa Schultz

Our large dog had a severe complication from his neutering procedure which was incredibly expensive and caused untold stress and emotional pain for our family. I work in human healthcare and understand that medicine is tricky and complicated, but we have several concerns beyond the catastrophic outcome our dog endured.

Upon discharge, the veterinary technician who gave us our dog noted he had "thin skin and bled a lot during the procedure." Several hours later, his scrotal skin became so swollen with blood that it started leaking onto our floor. We immediately took him to the emergency vet where they performed a second surgery and noted it was the "largest scrotal hematoma" they had ever seen.

The response of Dr. Kay at this practice lacked the empathy, kindness, and compassion that would have allowed for better processing and restored our relationship with this vet. He told us that "the veterinary emergency practice didn't need to perform the surgery" and then jokingly laughed that we should just sue him because it would be easier that way.

Since our experience at this vet, I've learned that there is an accreditation pet owners should look for when choosing their vet because, in order to be certified by this organization, they have to prove their compliance with best veterinary practices. The American Animal Hospital Association (AAHA) lists all practices in compliance; we will be choosing an accredited animal hospital for future care (there are multiple in this area and one less than a mile from South Boulder Animal Hospital).

If you are looking for a vet, I would recommend looking elsewhere. The complications we endured aren't statistically normal (neutering is supposed to be exceptionally safe) and the reaction of Dr. Kay displayed an alarming lack of empathy and concern for the animals and owners with whom he does business.

Baker Duncan

Our 9 year old poodle had growths on his nose and ear. Met with Ashley Duncan, who said these growths are typical for older dogs - no worries! What I liked is she used our visit for our annual check up - very considerate!

Jennifer McLemore

Me and my kitty Jimmy were new to South Boulder Animal Hospital today and I have to say everything about my experience was truly wonderful. The ease of scheduling, they promptly found Jimmy’s medical records, they were on time, they were very thorough and answered all of my questions and did not try to oversell me on unnecessary medical tests/etc. I am very happy with this veterinary practice and look forward to bringing all 3 of my cats here! It has been a long time since I have had such good customer care and service.

Lennard Zinn

This place has gone way downhill since the veterinary corporation that bought it fired Dr. Kay and drove Dr. Watrous off. The doctor that they kept in their stead was a mere shadow of their expertise, experience, and commitment to good outcomes for the animals. We had brought all our dogs and cats to Dr. Kay since when he owned the veterinary clinic in the Meadows shopping center and then moved with him when he bought the South Boulder Animal Hospital. We have always felt that our pets got fantastic care from both Dr. Kay and Dr. Watrous. Since those two doctors are no longer there, we are now going to a different veterinary clinic.

Susan Ludeman

I have been taking my small dog to South Boulder vet clinic and would never take her anywhere else. They are excellent, and let you know everything they are concerned about and always happy to spend time with you. EXCELLENT

Melissa Angiel

Excellent doctors, vet techs and staff. Everyone is super gentle and kind to the animals/patients and they all really seem to love animals and to be happy at work. Easy to schedule, reasonable prices. Amazing place. Recommend without the slightest hesitation.

Charles Scoggin

My son (an equine DVM) took our dog to the appointment. He was very impressed with the professionalism, courtesy, and patience shown by the SBAH staff. BTW he thought the overall cost of the visit was very reasonable in light of the need for a thorough evaluation, including radiographs, of a canine athletic injury.

K

My dog needed to be seen yesterday with his symptoms. After looking around at many places as well as reviews and calling in, this place was able to see my dog 45 minutes after calling in despite being a new patient. This may have been a coincidence. However, they handled him well yesterday and his bill was much cheaper than I was anticipating. The vet answered all our questions and everyone was really kind.

I do have one recommendation though. Please respond to your reviews. When I look at reviews and see some with poor rating, it’s nice to see a response from the business addressing the issue or explaining themselves. It seems all newer reviews for this place with a poor rating don’t have a response to them which was a bit unnerving but decided to bite the bullet as the good reviews outweighed the bad.