Prospect Heights Animal Hospital - Brooklyn, New York

E M C

It's only been 2 visits to Prospect Heights Animal Hospital to get checkups for my newly adopted rescue, Charlie, but I'm so impressed by the level of professionalism, organization, care, and communication by the staff here. I never leave reviews, but as a new dog parent, reviews have been my guide, and I'm happy to share my positive experience to empower others in their decision-making process. Dr. Umana is thorough and great with Charlie and answers all of my questions with patience and thoughtfulness. I think my pup is in excellent hands here and I feel lucky they're in the neighborhood.

Hannah Masuga

I brought my cat in for an appointment and testing, immediately after the test they told me they submitted a non-sterile sample. I thought: seems weird, but maybe that's normal for pets? Despite being non-sterile, the test came back negative for bacteria but they prescribed antibiotics anyway. After the antibiotic treatment didn't help, they wanted me to come back to redo the test because it was faulty. I asked if I would be charged for this given that they decided to submit the faulty test and they said yes. I submitted feedback about the experience in their online portal and how I was looking to go to a different vet for the issue and a few days later I found that my account had been deleted and I was no longer able to access my cat's medical record.

Overall, it's hard to trust their medical advice given the need to redo the test, let alone being charged for both visits. And then closing my account without my asking was bizarre. Hoping this post saves someone else the trouble.

D B

We’ve used PHAH for over a decade for a cat and dog. Facility is organized, clean and welcoming. Attendants and doctors are sensitive with our pets and go over details thoroughly. They’ve been flexible in finding solutions for visits. Front desk help is courteous.

Carol Wald

I have 2 old cats and am very happy with the care and professionalism of the vets and support staff. They are uniformly kind and take time to answer all questions. They offer medical advice but honor my decision to -at this point- also let them go.

Carrie Bloss

We recently got a puppy - our first pet - and the staff at Prospect Heights Animal Hospital have been wonderful. They have treated our puppy with expert care and answered all of our many questions.

Alyssa Kyle

Very impressed with this clinic! They got my cat an appt within a week when every other vet in the area was booking 1-2 months out. Very sweet and caring staff

Anika Czander

I recently moved to the area and had to bring my cat in for her first visit when she had a massive lump on her neck. We saw Dr Arroyo who was so kind and patient over the phone with me since I couldn’t go inside during the visit due to COVID-19 precautions. I’m a bit of an anxious mother when it comes to my cat but she was wonderful at keeping me calm and being upfront about costs and treatments. She predicted it would be an infection but still sent out a sample to the lab, and when we got the results it turns out it was an infection! So thanks to Dr. Arroyo’s acumen and intelligence we were able to get a head start on treatment. My kitty is all healed now and so happy! I will definitely be returning, thank you PHAH!

Santiago Carvajal

The Prospects Heights Animal Hospital always provides top notch care for my pup Lucy. Every staff member is caring, thoughtful, and attentive and I appreciate the thoroughness with which the Dr.’s examine my dog. The space is also very clean and welcoming. I would recommend this vet to others seeking quality care for their furry loved ones.