Medical Device Depot Inc - Fairview, Pennsylvania

Holly D.

I want to preface this by saying I tried multiple times to resolve this situation directly with the company.
I ordered a refrigerator on 3/23/23. Paid for inside delivery. At the end of July I reached out by phone to inquire as to why still did not have the item I ordered. No one knew why I hadn't recieved the item. They theorized that the order may not have been submitted. I was asked if I still wanted the device. Yes, I do want the refrigerator that paid for 4 months ago. I would also like to know what happened- no response.
On 8/23/23 the refrigerator was dropped off on a pallet outside the building. I called this company the same day to find out why. I was told they would look into it and get back to me via email or phone. I also relayed that I thought given the lapse of time and delivery mistakes the amount I paid for shipping should be refunded.
I did not get a response so Friday afternoon, I called back. I was told that they could not refund me the $395 for the shipping because that was what they had to pay the supplier and they couldn't explain why my product wasn't delivered as ordered because that was also the responsibility of the supplier. I relayed that if the error or miscommunication happened between the supplier and the distributor- that should be resolved between them and not fall on me, the customer.
I was firm on insisting that I should be refunded the delivery fee in an effort to make right the timeline of errors as a customer. The person on the phone refused to escalate me to anyone that could appropriately address my concerns and just kept repeating that because my product had been delivered there was no further recourse.
I inquired as to what processes/procedures they had in place to ensure orders placed through their platform were actually sent to the suppliers and recieved by the customer. The answer I got was that they usually know there has been a mistake when the customer calls wondering where their order is.
After 35 minutes and repeated refusal to transfer me to someone who could help resolve my concerns, I conceded to just getting the number to their supplier to discuss the situation with them although I should not have had to since that is a B2B situation not a B2C.
I really tried to give them every opportunity to come to an appropriate customer resolution and the person who took my call obviously had his hands thoroughly tied.
I Do NOT recommend ordering from this distributor.

TMinTX Texas

I ordered an industrial laundry cart from MDD because they had the best price and I saw their rating on Google as being four and a half stars, so I ordered it even though I had never heard of this company. Later that day, I actually READ some of the reviews and I got worried because I was seeing mostly negative comments.

My worry was completely unwarranted. Not only did my cart arrive quickly, but when I discovered damage inside, they were very quick to respond and do everything necessary to get a replacement from the manufacturer on it's way to me. I wouldn't hesitate for a moment to buy here again.

Nima Amjadi

Truly most inept company I have ever dealt with. Managed to lose my order and despite at least a dozen phone calls and attempts to get it replaced they managed to waste an additional 3 months before finally cancelling the order. Got money back from CC company. Her Was able to identify and procure the same part from manufacture for significantly less money and in several days instead of months.

Michelle Fox

Paid $1800 for a product on 3/2 and it is now 3/15 and there has been no communication. I have called 3 times, left messages and emails and have had no response.

Update: Jordan S. got a hold of me promptly after this review and although it still took 3 months to receive my order he was diligent in his communication and was wonderful the rest of the process! I received my order yesterday and am thrilled with it!

Klarissa Miller

Friendly quick service. I received the package just a few days after placing the order. (Item was in stock)

I emailed a day after placing my order and they were able to let me know the tracking information.

Will be purchasing in the future from Medical Device Depot!

Adelaida Lopez

I placed an order for my elderly Mom for a device she needed urgently. I paid the overpriced express 3-day shipping price, and received a confirmation invoice. Five days later, after several requests for shipping updates, via email and calls, I’m told the product is out of stock with no estimated availability date. Then, they do not apologize for the mistake and instead tell me the poor manufacturer is having stocking problems and it not Medical Device Depot’s issue. Be professional, honest, and don’t mislead by giving a confirmation invoice. Do not waste your time and money with this company.

Sarah Nelson Rumph

If I could give them 0 stars I would. Do not do business with this place. It took them 3 weeks to ship my order; I emailed them multiple times with no response looking for an update, and had to call multiple times before connecting with a person who finally got it shipped (they said a label never got printed?). Then the product I ordered was defective (Bluetooth, which is essential to the product working, didn't connect, tried it on multiple devices many times). You have to call to get a return approved, they tried to tell me my item wasn't usually returnable (this was mentioned nowhere on the website) and asked me to call the manufacturer to troubleshoot before processing the return. I refused to accept this and insisted they take the item back and refund me. The return process is more onerous than typical (5 days to return it, you have to provide a tracking number). They accepted the return but charged me a restocking fee because they claimed the item actually worked, which I know to not be true.

Trevor Williams

I placed an order for a product January that took 3-4 weeks to arrive, without a notice of delayed lead times. I choose to use different product through a different company. I returned the product once I received it and got confirmation of my return mid February. After 4 months of communication and confirmation that I would receive a proper refund, I still have not received a refund. Customer service has been a nightmare.