Spay Illinois Surgical Center - Naperville, Illinois

Filiberto Ortega

Muy amables y atentos con las mascotas recomiendo esta clínica y también tiene muy buenos precios.

Pamela Zielinski

Everyone is very nice. Their process is very smooth. And it's very affordable. The facilities are very clean. I have taken 2 pets to get spayed/neutered to them, and my pets did great both times and came home safe and healthy.

N N

I am extremely disappointed with the customer service and what I would say is dishonest practice at Spay Illinois. I was recommended to them by a friend who had used them so I scheduled my dog to be neutered. I read through their extensive color coded email with all of the rules and stipulations.

I followed everything exactly. I took the day off of work, I drove 45 minutes to them. A very nice gentleman took my dog back. In less than 2 minutes a rude woman came out and announced to the entire waiting room that my dog is too stressed and they cannot accommodate him and I need to take him back. I asked if I would get my deposit back and they refused.

I went back to the extensive color coded email which states the following:

"Please know if your pet is under too much stress or is aggressive and the tech is unable to safely handle your pet, we will not be able to perform services. Spay Illinois staff will try our best to accommodate all pets, as we do understand this is a stressful scenario. If you know your pet is high stressed, aggressive or has any behavioral concerns, please call our office to notify us prior to 72 hours to your appointment, without notifying staff with proper notice, your deposit will be forfeited."

I do not know my pet to be high stressed, aggressive or have any behavioral concerns so could not have notified them within 72 hours because this is not known to me. He's a 10 month old lab, everything makes him happy! I expected him to be stressed given the situation that you are standing in a 15 x 15 foot room (maybe smaller) full of people and dogs and lots of noises and people talking over one another. They even state above "we understand this is a stressful scenario". They decided in less than 2 minutes that he was too stressed and refused services.

While I can respect that they do not want to take on the liability, the fact that they kept my deposit is poor business practice. I did not withhold information from them - they refused services. I am not mad that they wouldn't perform the procedure, I am mad that they refused services over something unknown to me and quite honestly out of anyone's control and kept my money.

Also, the rude woman who announced my business to the waiting room should learn to be more tactful.

Dulce V

If you think about it. 50- 70 pets a day. Refusing at least half from 50 that is 25 × $50 = $1250 or 35 × $50 = $1750 per day. Now $1750 × 22 days of the month = $38,500 per month. Now $38,500 × 12 months = $462,000 per year. Such a great business! Now with all the tax deductibles a business can include. This is free easy money by refusing half of the scheduled pets. Now do you really think 50- 70 pets can be seen in 1 day. UNREAL.

ADD ON:
The AUDACITY to reply aggressive behavior. You are the only one on my reviews who replied by saying that I was aggressive because that is your only way out to defend your BUSINESS. When I took my pet through the front door and your staff called me asking to pick him up through the back door. Yes, I refused that. The only nice lady was the surgical tech who talked to me during the pick up. Everyone else lacks professionalism including you as the manager calling me back refusing to provide me another appointment because of my review. When no one of your rushing receptionists offered any type of sedatives wjen I called which this would've made a difference on a two year old dog. So great job!!!

Andrew Vargas

I had my two cats spayed recently and no hate to the vets that did the operation. The front desk ladies couldn't take 5 seconds to look at my id's to verify me as a veteran and give me a discount. I wish the person on the phone that I made the appointment with told me I had to show it at check in and not check out.

Nicole Dettmer

Thank you for your TNR (feral) package! Although it's a 3+ hour round trip for me, it's definitely worth it and I appreciate the extra items we can add on at drop off (microchip, etc). The guy I brought in two weeks ago is doing pretty well. Staff has always been friendly and helpful. Thanks again!

l

Wanted to try another facility to getting my new kitten neutered so I took my healthy, indoor, 6 m/o kitten in for a neuter surgery a week ago. He came back home, within two days after, is sneezing and has lethargy. What a pleasant surprise he has upper respiratory virus and oral ulcers, spread around to my whole house of cats. The kitten has been sneezing/congested and now has discharge dripping out of his nose. The older cat in the picture developed ulcers on his nose/mouth, which he scratched at, is sneezing/congested and can barely breathe out of his nose. Cat tried to drink his water and eat and 5 minutes after he’s vomiting on the couch by me my poor babe. My cats do not go outside the house and do not have contact with other felines. Their whole personalities have changed since this visit. Will never recommend or return here, such a chaotic environment for the pets as well and you’re better off going somewhere that cares about the individual pet’s health and well-being for sure. And you can forget about the “low cost” advertisement just because they offer the same services of surgery for feral animals with diseases from the street. The only “low cost” aspect is they aren’t spending enough on cleaning supplies for their load of pet population. PLEASE FOR THE SAFETY OF YOU AND YOUR PETS, YOU DESERVE BETTER SERVICE THAN THIS.

Kiley Goodin

My kittens just got surgery at Spay Illinois, one spay and one neuter.

Scheduling through their call center was easy and the reps were very informative. They sent a surgery confirmation with instructions and everything you need to know before the appointment, this was super helpful! They even included the surgery form, so you could print it out and bring it with you.

Drop off and pick up were smooth. Both the receptionists and technicians were very knowledgeable, friendly and happy to answer any questions I had.

I had a great experience at Spay and will be using them again in the future! Thanks for taking such great care of my babies!