GoodVets Streeterville - Chicago, Illinois

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No more visit for me.

I’ve always had great experiences with Dr. Post, and the last visit was no exception. I appreciate the extra care and attention she provides. Though sometimes she made me feel like I asked stupid questions. (I mean duh that’s why I go to a vet).

Unfortunately, I have to take 4 stars off because of my experience with the vet assistant. While she was friendly at the start, her attitude changed once I started asking questions. She seemed unhappy, rushed through explanations, and hurried off without looking back.

When she gave me my cat’s medications, she spoke very quickly and rushed through the instructions. I tried to ask for clarification, but she answered just as quickly and left before I could ask more questions. It felt dismissive and unprofessional, especially compared to my previous visit, where another vet assistant made sure to ask, “Are there any more questions?” before leaving.

I understand I might have booked the wrong type of visit (i made mistakes- and I apologize), but that doesn’t justify being rude. My cat deserves BETTER CARE, and I’m genuinely sad because I love Dr. Post, but this experience makes me hesitant to return.

William Pacholski

I'm writing this review after taking about a month to see if I was just upset, but no, I do believe that I was treated poorly and the whole situation was bad. I brought my two 3 month old kittens here to be seen for a well check after receiving them from an overseas breeder (I know, wtf, it's a long story and yes I'm that bougie.) This visit was fine. One of the cats had crusty eyes; a bit of discharge that came and went throughout the day. The vet gave them both a clean bill of health except the one with the eye thing, she said it was probably an eye infection and I should keep an eye on it (haha) and prescribed an ointment for me use daily. I did this as directed for a week, and there was no change. I called and the vet said that was concerning, said it was very likely an infection and prescribed some kind of medicated eye drops to use, and told me to keep a very close eye on it and if this didn't work, to come in right away. So I did the full course of the eye drops, 21 days, and it got better! So I was relieved. In the meantime, the app they have you download was blowing up telling me that my cats were overdue for their next well check and reminding me every day to make another appointment, which felt like, way too soon for some indoor kittens, but OK there must be a rhythm to these things and as a new cat owner, I was extremely vulnerable to not knowing what to do. In the meantime, waiting another week, the cat's eye crusties actually came back. So I pulled myself together, made an appointment, and in we went.

This is when things got weird. So we're seeing the vet and first of all, this vet (a diff one) kept asking me things that were clearly in their chart from the first visit. (Do they have their shots?) so much so that I actually said to, "Have you read the charts?" The other thing was when we got to the eyes issue, I said I was concerned because we had gone through 2 expensive solutions and neither of them worked - so what would we do about the eye infection? Her answer was, "some cats just have crusty eyes." AFTER MAKING ME THINK THIS WAS A SERIOUS ISSUE that required 2 different medications for over 2 months, the answer was, "maybe just get some moisturizing wipes on amazon". In addition, she asked "why did you bring them in again so soon?" BECAUSE YOUR APP KEPT TELLING ME I HAD TO and because YOU SCARED ME INTO THINKING MY KITTEN HAD A SERIOUS EYE INFECTION. Lastly, the tech took their weight and I asked what they weighed and she said, "don't worry they are healthy" and I said, "I know that I need to know so I can monitor their food amounts." Like, duh, I'm not asking for fun. Isn't that an important thing a cat owner needs to know?

To top it off, she kept referring to the cats as girls in the appointment. I corrected her 3 times, and then gave up. I was not being listened to. The whole thing felt weird and offputting, not to mention it was expensive.

We will not be back to GoodVets Streeterville.

Sarah

My two cats, Aspen and Bijou, have been patients at GoodVets for about two years now. Both cats have somewhat complex health histories, so finding a veterinarian who is skilled and compassionate has always been a top priority for me.

That’s why I want to give a shoutout to Dr. Post! She is a truly outstanding vet — extremely knowledgeable, meticulous, and incredibly attentive. Every appointment feels personalized, and she always takes the time to explain her diagnoses and recommendations in detail, which is something I deeply value as a very anxious pet parent.

I know Aspen and Bijou are in great hands with her and the GoodVets team!

Elisabeth

Dr. Creger and Laura did an amazing job treating my dog. They were both so kind, professional, and thorough in their care. Laura was gentle and reassuring, making sure my pet felt comfortable throughout the visit. Highly recommend this place !!!!

Kelly Anderson

Goodvets Streeterville always does a phenomenal job from the moment of check in to all the way through the visit. I know my dog is getting the best care and treat him like their own. The entire staff is so patient in answering all my questions. I also love the hours so I can get in on weekends/after work. Huge shout out to Nurse Caroline for our excellent visit today - she took great care of my pup during his vaccinations!

Miriam Bhimani

We'd been coming to this location for 4+ years with 3 pets. GoodVets recently cancelled a food prescription in order to force an exam even though the the pets were just in for exams a few months ago and the prescription was good for the full year. Also, it meant that we were scrambling for food for our elderly cat.

I tried to rectify the issue with the prescription over the phone but they required that I make an exam appointment. When I came to the office to fix the issue, they couldn't work toward solution and the veterinarian moved to tone police me - a very, very tired story for this woman of color.

They made the conditions of absurdity and tried to blame me for it which is a no go. I will be finding a new vet.

Cathy Cada

Good Vets Streeterville has always treated both me and my dog with tender loving care. My dog Sprinkles loves Vet Tech Destinee and lets her do anything to her. That’s highly unusual because she’s very selective.

Ambika Sharma

Quick and convenient appointment. Great staff as well. Our vet tech, Destiny, took care of my fur baby like he was one of her own! Good experience overall.