The Cat Clinic of Northwest Arkansas - Rogers, Arkansas

Frank Oxman

I recently visited The Cat Clinic of Northwest Arkansas with my cat, Sam, and, unfortunately, the experience was quite disappointing. Despite having an appointment, I had to wait hours before seeing the veterinarian, which was stressful for both me and my cat.

When we finally saw the vet, the explanation of Sam's condition was unclear, leaving me uncertain about the diagnosis and treatment plan. The final bill was also much higher than expected, with charges that were not properly explained beforehand.

The staff's attitude added to the frustration. One member of the team was curt and unprofessional, which only made the situation more stressful. I also noticed that the clinic's cleanliness was not up to standard; the waiting area and exam rooms did not seem properly sanitized.

The aftercare instructions I received were confusing, and when I called the clinic for clarification, I didn’t receive much help. Scheduling a follow-up appointment was difficult as well, and there was no follow-up call to check on Sam's progress after the procedure.

To make matters worse, Sam was handled roughly by the staff, leaving him visibly distressed, which has never happened before in our previous vet visits elsewhere.

Overall, I was disappointed with the level of care and service at The Cat Clinic of Northwest Arkansas. I hope they can address these issues to provide better experiences for their clients and their pets in the future.

MONIKA PRAK

Been going here for 20 years! Dr. Rose and her staff are great! And not to mention all the extra help in the form of roaming cats, like Princess, Muffin, Badger, and Snoopy the parrot! Great vet that takes great care of your cat(s)!

John Eary

These folks are very kind, and the vet lady is super knowledgeable. It way cost a bit more than expected, but it's not that bad, not their fault that many tests and treatments are expensive, and these amazing people deserve every cent and more. Just had to put my Manx down from cancer last week, and they were extremely present and supportive even after Bonnie's last moments... ... 100/10: will be bringing my other cat(s) to them in the future.

Tia Marie

Absolutely LOVE this place. Dr. Rose knows cats. I drive an hour, just to bring both my cats here. It's worth every moment of my time, and every cent in gas. They listen to your concerns, answer your questions, and give your kitty top notch care. 100/10 would recommend ?❤️

Kimberly Umberson

Get your quotes in writing!!! We were quoted $350 “out the door” beforehand over the phone (ALL costs included) to have our cat laser declawed x4 feet, and ended up getting charged over $30 extra for a pain patch that was supposed to have been included in the original quote of $350. Over all the service performed was great, but we feel the extra cost should have been included as promised.

Ashley R

Dr. Angela Rose and the whole team at The Cat Clinic are amazing. They really care about cats and their clients. They are very helpful and want the best for you and your cat. Would recommend this place to any cat owners! They take good care of both of our kitties. (picture is of my cats, not the clinic. But see how happy and healthy they are). Also if you are looking to adopt, they have a building behind the clinic that has rescue cats. It's called The Outback Cathouse, and it's where we got our older cat!

Brooke Smith

My 16 Week Old Princess Ivy Overheated And I Had To Rush Her To The Clinic As She Was Slowly Passing On Me. I Couldn't Be More Grateful For The Care That Christena And Melissa Gave My Babygirl. They Saved Her Life And She's Back Home Doing Wonderful!

Ray Colby

We boarded our boys for a week while we were on vacation, 2 of the three are special needs and when we went to pick them up, they were underfed and dehydrated, they didn’t seem to care, this is unacceptable as far as I’m concerned.