Licking Valley Veterinary Services - Butler, Kentucky

Debra M.

Dr Glaza is a rude person. My dog has to have her eye removed, she may need both removed - we were set to pay nearly $700 for the removal & wanted him to just let us know if the 2nd needed to go & how much more that would be. We got quotes from 4 other vets who quoted that no problem & it didn’t make a big difference between the surgery quote for 1 eye to both eyes- but he wouldn’t do that he wanted us to cancel this surgery and bring her in for an exam which we could not do because then we would have to miss 2 days of work that we would not be paid for because we are new to our jobs.
We did not feel the exam was necessary because other vets provided the quote b/c she was diagnosed at the ER & it was over $400 so we were concerned about price & wanted to find the most affordable quote. The ER heard a low grade heart murmur & told us to tell the vet we go with. Dr Glaza saw this dog not even 6 months ago & did dental work on her. We did the exam back then & he did her blood work, he heard a heart murmur & did antibiotics - he said if it cleared up it was related to infection & if not it was heart disease & she would need medication he also said he would rule it as that if it reoccurred. When the vet at the ER heard it again we remembered that convo with Dr Glaza so during the back & forth communication I mentioned this & that he already detected this in her. We are just trying to restart the convo & get her on some medicine. He again pushes for the exam & we just can’t do it. The ER wants the eye out in 1-2 weeks & most vets were booking up fast so he offered surgery the next day & the most affordable so we hopped on it & worked with our employer but again with the exam he was wanting to cancel surgery & this would mean 2 days off work & unpaid that we cannot do.

The exam was unnecessary because he’s going to listen to the heart anyways and has his note from a few months ago about this so we just wanted heart medication added onto the bill if she needed it. Also- when he did her teeth he said he would take out any that were bad if he found more than what we discussed and the price was the same so we felt the eye would probably be a similar process to where if he felt the second one which also has glaucoma had to go then he would maybe be able to take it out too while she’s there and we didn’t worry too much of a major increase- the other quotes did not double and they were from much more expensive vets , but there was a slight increase so for his prices we weren’t too concerned about the increase but we just wanted to know beforehand so we could say yes or no. Again, this really doesn’t require an exam because he could have just quoted us ahead of time and then we could have said if it’s needed do it or that’s too much, don’t.

So we asked for the surgery not to be cancelled and we explained what we were wanting from him. We take her in the next morning for drop off. We are telling the receptionist to please go ahead and add the heart exam on because she asked if we wanted to and we agreed to add that onto the bill and told her also if she needed medication to add it on. We then requested again, if he feels like the other eye is bad enough would they please tell us what the cost that would be to do both & then we can determine if we could do it. He comes barreling out from the back when we were told he would not be there at drop off- there is a customer in the lobby, & he looks at us & says “okay you’re driving me crazy, what do you want to happen with this other eye” we tell him he’s the vet, we want him to tell us & that we need to know how much it would be. He says “you’re extremely concerned about cost and taking the 2nd eye would double your bill” well why would it? It didn’t with her teeth & it didn’t double it w/ the other vets that quoted us. It was embarrassing . He also reminded us we declined the exam to which I tried to remind him of our work schedule to which he said “I don’t care about your work schedule” we have never been talked to like that ever at a place of business. We took our dog and left.

GoMadMama

Dog had 2 minor surgeries on her ear. Price was half what I expected to pay. The vet assistants were real friendly and nice. You can tell they really like animals. Vet was good abt answering questions and explaining everything. A little prickly, tho, if you ask why you had to wait 45 min past your appt time.

Renee T.

Very good service and care. My dog never worries when he goes in for an appointment. Here he is waiting to be seen by the vet.

Averi S.

We took my cat to them to get a SIMPLE procedure. We got him neutered. They overdosed him on anesthesia. He was a perfectly healthy cat and due to their neglectful services, a 13 year old girl has to live without her cat and all we are returning home with is a simple “sorry”

Denise B.

My first experience with Dr. Glaza, Lily and Clint with our 6 yo cat. I felt we were well taken care of and appreciated the communication and explanation concerning the treatment. Thanks for following up with the phone call to check on Rifle!

Sherry C.

Dr Glaza and Lily and the entire team have been professional and caring for my dogs. I've had to have two of them euthanized and he absolutely explains the process and takes your feelings into consideration. I'm very grateful to them and recommend their services.

Theresa W.

Took our male cat in for a simple neutering procedure, and they killed him, overdosed him IN MY OPINION. This was a perfectly healthy cat, very energetic & playful, shouldn’t have happened!

Amber T.

Upset with their unwillingness to help out my pup. I have been there 3x's with my new puppy. Today is got a cut while running in the weeds. It was 30 mins before they closed. Refused to see him. Also refuse to see him tomorrow stating they are too busy. Said they could see him monday, otherwise I have to take him to emergency vet. This is poor service and sadly shows they don't care about the animals they are treating. Luckily my pups cut is not bad enough to warrant an emergency visit but he will be seen tomorrow & from here on out by another vet. I would advise others to avoid based on if you need more than routine care this isn't the office that's going to be treating your pet when they need it the most.