City Way Animal Clinics - Fall Creek - Indianapolis, Indiana

Tj A.

We’ve taken our cats here since we first moved. Dr.Neyenhaus is phenomenal. She is patient and informative. Although we have many cats, Thatcher is her biggest fan. He may be much heftier than his first visits but he still loves the attention he gets.

Sam S.

Had our first appointment today!
Everybody in the practice was extremely kind, professional, and helpful at every step of the way. Faith at the front desk got us checked in right away, no hassle at all. Our vet assistant Brittany always gave us a tiny knock at the door and opened it gently every time. It’s little things like that that they did very consistently that really gave me confidence about the care I was receiving.
Brittany answered our questions clearly and completely, and the things that she thought best to leave up to Dr. Smith got communicated behind the scenes very clearly as well. When Dr. Smith saw us, she had a very clear idea of our cat’s needs, and communicated them patiently. She really listened to us.
Our cat is a well-behaved but not well sensitized to needles. They used several methods to try and get him to the point of being docile to receive his vax, but they correctly identified that he was too scared and resistant to safely get the shots today. What I mean to say here is that the staff are in tune with your pets’ needs and prioritize a good relationship with your pets.

Clearly staffed by passionate, knowledgeable, and professional animal lovers. 10/10 would recommend.

Peter C.

We have been going to City Way Fall Creek for 4 years now with our 2 dogs and 2 cats. Dr. Smith always gives our animals the best care. We recommend bringing your animals here for trusted care.

David H.

We absolutely love the staff at City Way! And our dog Larry loves him some Mary! He visits weekly for laser therapy and he's always so happy to see her and get lots of belly rubs and treats. The team have all been so helpful and kind since we started there a few weeks ago after moving to Indy. This is definitely a great place to go if you love your pet and want the best care for them! We drive 15 miles each way to get the great care and modern treatments they offer to help our golden with his arthritis and it's totally worth it! Give them a visit and you will see why we love them so much!

Mindy B.

The staff at City Way Fall Creek has been an absolute blessing to me and my pets since moving to Indianapolis in 2021. Despite having two very difficult pups, they have treated us with love and the utmost care. Through treating my senior dog Peyton through laser therapy, diet issues, mobility issues, surgeries, and so much more, they were knowledgeable, helpful, and so very supportive. They never made me feel like a bother when I would ask what I’m sure felt like a million questions and when choosing treatment options, I never felt pressured to just go with the most expensive option or to do things that weren’t necessary. When we began to discuss helping him cross the rainbow bridge, they provided information, resources, and support but never pressure. When the time finally did come, Dr. Smith and “Aunt” Susan came to our home, explained the process, and let us determine the timeline, giving us all the time we wanted and needed both before and after he passed. I’m not sure I could have let anyone else take him away, but when I passed him in his blanket to Susan, I knew he was being passed to someone who also cared for and loved him. The compassion and caring that we received during that time will always stay in my heart and memory.

When I adopted a new rescue pup, Max, there was no question that we would be returning to Dr. Smith and the City Way Fall Creek staff. Max has provided his own set of challenges with aggression and behavioral issues. But again, they are kind, patient, thorough, and caring in working with him and I always receive prompt and thorough follow up for any procedures or tests. Dr. Smith takes her time to make sure that my non-medical brain understands everything and clearly lays out any options, including potential costs, for moving forward.

Overall, Dr. Smith and the staff have provided the best possible care to my pets. Despite there being many other options between my home on the southeast side of Indy and the clinic, it is undoubtedly worth the extra drive and time. The clinic is modern, clean, and bright and I trust Dr. Smith explicitly. I am so grateful for her, Susan, Brittany, Maria, Leslie, Amanda, and all of the staff who always have and continue to provide stellar care and service.

Andrew M.

I've been bringing our cats here for several years and have always received excellent care. Our pet family has evolved over the years and with each new addition we always bring them back here. Today's service from Jamie and Dr. Neyenhaus was as efficient, helpful, and courteous as ever.

William H.

Came in with Max, who has been seen by Dr. Smith and Brittany for over a little over a year and half. They have always done a great job with him, and honestly he received a better consultation and treatment experience than I have had with my doctors in the last 5 years! Kudos to them, and grateful for them for such great treatment!!

Vanessa K.

The team at Fall Creek Place is outstanding! We have had positive experiences with every tech that has ever helped care for our dog. At a recent annual checkup, Mary was kind and patient with our anxious dog, helping put him at ease during blood work and vaccinations. I can not say enough about the quality of care that Dr. Neyenhaus provides. She is thorough, knowledgeable, and compassionate. Her care and attention absolutely helped save our dog’s life when he experienced a medical emergency several years ago. You can trust that your pet will be well cared for here.