Springmill Pet Wellness Clinic - Westfield, Indiana

Elizabeth C.

I have taken all of my rabbits here to get fixed and NEVER had any issues! I have 11 rabbits and counting! I will be taking my newest 2 there to get fixed as well when they are old enough. The staff is so friendly and so caring. The Dr that sees rabbits is extremely knowledgeable and helped give us guidance when we had an accidental litter. We are so grateful that we have found such a good vet. I just wish I lived closer!

Melissa H.

Finally a vet that took care of my dog's needs - he is finally getting better after finding out he is allergic to fleas (that we never saw)! He is finally healing and is happy-go-lucky once again! Thank you for your no-nonsense treatment and plan to get him on track and feeling better!

Carla R.

The office is always great at getting my little girl in. Allergies are no fun but Dr. Dechand is so good with my cat (who hates needles). Everyone at the office is nice including Bonnie who set up the appointment and Trevor who tried to make my cat more at ease while she got her shot. Great office and great service! Thank you for making my little girl feel better!

Sylvia D.

I have 3 German Shepherds that I absolutely adore and mean the world to me, hence I spent a lot of time finding the best vet for us. Dr Dechand and his team have looked after my dogs for many years and done so with a high degree of knowledge, experience, skill, compassion and a true dedication to the wellbeing of my pets and indeed, as a consequence, my own wellbeing! One of my dogs has multiple, difficult chronic health conditions, which can sometimes result in devastating consequences. He is, thanks to Dr Dechand and his team, healthier than many dogs without any such medical issues and has a full, happy, ball chasing, active life. In short, Springmill has seen every imaginable and some downright mind boggling, medical misadventure that 3 large, active, social and inquisitive dogs can possibly get themselves into and dealt with each situation expertly. I am extremely grateful to and for everyone there. I also take advantage of the Pet Prime Membership, for all 3 dogs and it has worked out exceptionally well for me.

Pam W.

Most compassionate and caring staff I have dealt with loss of both my Saint Bernard due to heart problems

Melissa M.

I took my cat in and had a good experience so I decided to take my dog in. I took in a stool sample because it looked like she passed a worm. The vet tech was very nice, otherwise I would rate 1 star for my experience. The veterinarian comes in with an instant attitude. He wasn't listening to what I had to say and made me repeat myself. He was pushing for a fecal test even though he saw that it wasn't a worm, and was refraining from telling me it was not a worm. It was difficult to get that answer out of him. I was trying to explain her symptoms and he was getting frustrated with me and very impatient. He went to examine her and she screamed as loud as she could. I have NEVER heard my dog make that noise before. This is by far the worst experience I've had at a vet. Even if you're having a bad day, do not treat your clients like this. If you come here, specifically ask for someone other than Jim Dechand if you want someone who actually cares about you and your pet. I had extreme anxiety because he was being rude and he brushed it off. I never write bad reviews, but this was terrible! The most irritating part was having to pay after the Vet made my dog scream in terror, with no checkup because he ended the session early due to her screaming. I was only in there for a few minutes.

Tristen C.

We had an appointment for our puppy to get a vaccine and check on a cough that she had developed over the last couple days. After bringing her in we were notified that since she did have a cough she would not be able to get her vaccine due to her immune system (fine, totally understandable) and that they would not even take a look to see what was wrong with her because they "didn't have enough time" apparently, even though we had a scheduled appointment. We have been to two other Pet Wellness Clinic locations around Indianapolis and have never had an experience like this. Would definitely recommend going to any other location besides this one. How can you say you don't have time to see a dog who literally has an appointment scheduled with you?

Erica B.

This clinic unfortunately misdiagnosed my dog and put him through more suffering than he ever should’ve had to experience. They discouraged me from getting a second opinion saying any other clinic would tell me the same thing.

Thousands of $ later I finally took him to the emergency vet. They immediately did a scope that showed he had so much fluid in his lungs and stomach that he most likely would’ve suffocated that night. He was filled with cancer and had to be put down.

I understand how difficult this profession is but the difference in care between the two clinics I brought him to was unbelievable. On top of everything, they tried to make me continue paying the monthly membership for a dog that I had to put down, partly because of their negligence. The whole experience was heartbreaking and I would never want anyone else to go through it.

Edit in response to owner:
He did NOT have Addison’s disease which was confirmed by MedVet. He also didn’t have aspiration pneumonia; and MedVet was appalled that I had been told he did.