Grace Animal Hospital - Memphis, Tennessee

Jennifer

I initially wasn’t going to post a review, but after looking at my dog before bed I was so frustrated, offended, hurt and angry that I needed to address this. I’ve been taking my senior Yorkie mix Fred to Grace for months and have been generally pleased with his grooming, but I’d noticed more recently that Fred now trembles profusely when I drop him off and tries to run out the front door while I’m at the counter waiting to drop him off. Because everyone seems so friendly, I simply assumed Fred just doesn’t enjoy being in a loud place away from his quiet home. This past week, I took him to be groomed in his customary Yorkie teddy bear style, but when I got him back, he still looked overgrown, scruffy and almost exactly like he did when I’d dropped him off. I brought him back a few days later and asked to have him regroomed, and I’d asked the receptionist to explain the preferred cut to the groomer to make sure we were on the same page. The groomer wasn’t in yet when I dropped Fred off, but I was assured my request would be conveyed. When I came to pick Fred up that afternoon, his fur was completely shorn all over and his face was raggedly cut. He looked like Dobby from Harry Potter, but in the worst possible way. The woman who handed him to me made a point of getting my attention again as I was leaving to tell me most emphatically to have a safe drive and a good day - her tone was that of a petty insult. I don’t know what’s going on up there, but not only is this unacceptable treatment of a paying customer, I’m now really concerned about why my dog has become so terrified of being left there. Like babies, dogs cannot talk, and I have been trusting that Fred has been treated gently and kindly when I leave him there during the day. I don’t trust Grace anymore. For reference, so this comment can’t be minimized as a he-said-she-said debate of perspective, I’ve attached photos of Fred’s normal cut; how he looked and acted when I dropped him off on October 28th before he was poorly groomed (if he was groomed at all), how he looked after he was poorly groomed, and how he looks now after the spiteful “regroom” where his fur was shorn down nearly to the skin and his facial fur was cut shapeless and choppy. As a note, the drop-off pictures are screenshots of a video of Fred repeatedly trying to run out of Grace’s front door.
I’m never leaving Fred here again.

Rebekah Yager

Our puppy got a cut while playing and needed a few stitches. We went to another animal hospital that said it would be $1,500 for stitches and medication. We then brought our puppy to Grace Animal Hospital and they gave us a much better price.
When we brought him back in to have the stitches removed it was quick and easy

C3PO

Very expensive vet. Only offer 1 year distemper and rabies shot. 3 year shots should be available for older dogs. Staff is friendly

Natasa Prokopi

After having been to 3 other vets, we are very happy to have found Grace Animal Hospital! Our kitty, Kiss, had 2 different surgeries in the last 2 months there. One was for the extraction of 2 teeth and the other was due to intestinal blockage. During his "adventure" with the intestinal blockage that almost cost him his life, Dr. Williams and the rest of the staff provided him with the best care possible and considered all possible alternatives. In the end, exploratory surgery was recommended and this revealed the intestinal blockage. We are very grateful to Dr. Williams for his expertise and guidance and to the rest of the staff for being so caring with our cat. Plus, the prices there made it possible for us to afford this care for our kitty. As long as we are in Memphis, we will never visit any other vet!

Jim Odirakallumkal

Even though I was traveling through on my way to Austin from Chicago and my beloved 15 year old Kara got very sick and after discussing w a very nice vet our options; we had to send her on the rainbow bridge. Considering its not an ER and I had no appointment , they got us in very fast and tested and checked on her very quickly. Much better then my vets in Chicago who always seem to be looking at the bottom line vs the pets welfare. I really wished I lived down in Memphis so I could make them my permanent vet for my other doggie. I have been to at least 6 vets in Kara's 10 years in chicago ( 1st 5 we lived in south florida ) and none seemed to genuinely care about animals as much as this place.

Plus the crematory they sent her to was top notch. When I went to that place in Millsborough ( i believe ) to pick up her urn, i again wished I lived in Memphis so I could bury Kara there and visit her as often as possible. There is no such place in the Chicagoland area.

Katie R. McLemore, Realtor

They always do a great job of taking care of my sweet boys!!!! They also are a partner with Streetdog Foundation, which is amazing and how I got my second little one! 🙂

Cynthia Obmoin

Staff is always very friendly and helpful and professional! They really care about our pets!!

Rick Guidry

The first impression was great. Dr. and staff are very personable and knowledgeable. Owning 3 pugs, it seems like we never get out of an office visit without spending at least $550. First visit here out the door for less than $250, we were happily surprised. This is the only vet for us!