BrightCare Animal ER - Emergency Veterinarian - Mission Viejo, California

Brooke Legaux

Rarely write poor reviews but I am very disappointed in the turn that this business has taken. I took my senior pit bull here a few years ago and had a great experience. Unfortunately, I took my current dog in at 3am last night for diarrhea and the front desk was very short and had awful bedside manner (stating we give him “terrible food” and he is “super old”). The vet was more friendly and knowledgeable but ended up getting quoted $1,700 for diagnostics and they were recommending to hospitalize him for even more. I left feeling disheartened and stressed that I would be in huge financial distress. However, thank god I went to my normal vet the next day and it cost only $200 for everything!

Lauren Kyriakidis

ZERO STARS. Do not take your pets here. I took my young dog here to get fluids. She was there for 24 hours and during that time got three completely different diagnosis that ranged from she's fine to she has days to live. This place will order unnecessary tests that are extremely expensive, and still not be able to diagnose your pet correctly. When I went to see her, they wouldnt bring her to me until I had paid my Vet bill, where they tried to charge me for a euthanization when my dog was still alive. The front desk employees are unsympathetic to your animals heath, and ignore you so they can laugh together and watch YouTube videos. I took her to a different Vet hospital to get a second opinion where they were able to diagnose her just by looking at her symptoms and put her on the proper medication, unlike brightcare that needed thousand dollar tests which included MRIS, biopsies, and Surgeries.
If you care about your animals and don't want to be scammed please go somewhere else.

Ayla Jones

WORST EXPERIENCE EVER. How they are even still open I don’t know but DO NOT come here by any means they already have their hand in your pocket before you even step foot through that door. They charge $97 for an “exam fee” & couldn’t even tell me what was wrong with my kitty. I brought him in because of an allergic reaction & 3 minutes later they come to me with an $800 bill to tell me he needed a catheter, injections, x-rays etc. all while they didn’t even know what was going on. (Never even examined him) I just heard him yowling in the back, scared & distressed. The doctor told me my cat was “not okay & in critical condition” and that taking him home was simply not an option bcuz of his condition. I asked if there was anything they could do, but unfortunately since I couldn’t afford the bill I had no choice but to take him home as they said they couldn’t even explore any further issues without me coughing up that money. We went home, gave him plenty of food water and rest & here we are over 3 days later & he’s his happy normal self as if nothing happened. In fact he had been fine since the moment we got him out of there. Throwing around the term critical condition when you don’t even know what you’re looking at is simply not okay & just prays on peoples fear of already losing their beloved fur babies. I could go on & on but this place simply is not worth the energy & i sincerely hope they never have to deal with any animal in actual distress because I just couldn’t imagine having to suffer the loss of both paying those unnecessary costs of bills & losing your loved one to negligence.

Amanda Duquette

My dog was here twice on 2 different occasions. One for when she fell into diabetic ketoacidosis and the next for pulmonary edema (fluid in the lungs). Both times I was confident in the treat my girl received. Unfortunately the 2nd visit I had her transferred to my regular veterinary where we decided it was her time. I’m glad for Dr. Nguyen and staff for over seeing my girl and taking such good care of her.

Gina Mindock

This emergency vet consist of a group of very professional, knowledgeable, patient and thorough, animal loving staff members. From the phone call, to the check in, they held my hand all the way through this nerve wrecking ordeal. The cost was laid out and explained to me, they took their time explaining everything and I chose the plan that fit my budget and they did not push me to do anything which I appreciate. I highly recommend this place to animal owners.

Barbara Nichols

I had a wonderful appointment for my kitten yesterday with the Neurologist Dr. Shoup. She respected my decisions around cost of care and provided an incredible amount of detailed information about my kittens issues as well as a long term plan to care for him. I highly recommend Dr. Shoup and BrightCare.

Ryan Newman

A few weeks ago, we had an emergency with our 13 year old rescue Lilly. Upon an initial exam, it was discovered she had a large tumor on her liver. While we were discussing treatment options for our elderly pup with the vet on staff, Lilly started convulsing and we made the difficult decision to say goodbye as the prognosis was not good and it didn't look like she was going to make it through the night.
The staff was respectful and caring during this rough time. They all expressed their sincerest condolences and offered kind words as we wept.
We opted for the private cremation and when Lilly's remains were returned, we were given a thoughtful presentation. The ashes were provided in a beautiful box and also provided was a memento of Lilly's paw print and Forget Me Not flower seeds. Thank you to the staff and the crematory for the kindness and respect.

Jason Khoo

BrightCare has a beautiful emergency animal hospital. The lobby has coffee, water and a tv. Not to mention, each chair has a charging unit so you can charge your phone while you wait.

Dr. Ali is a great guy and an even better veterinarian. Apparently he is a veterinary neurologist. I didn't even know that existed.

It's really a great facility. Clean, new & slick. Definitely happy to have visited!