1/5
Let me preface this review as I rarely write bad ones. My dog, Hurley, was diagnosed with acute bronchitis in October by Adobe Veterinary Clinic. On Monday of last week, I took him for an appt and he was diagnosed with pneumonia. I was told by the vet and tech to call and bring him back in if his condition worsened. On Thursday, I called to let them know that his breathing was short and labored and coughing up blood, and asked to bring him in, change the medication, anything to help. They did not see him, and said to stay the course, and take him to emergency if his gums turned blue, even though I emphasized my fear that he was in decline. By Saturday morning, he was still having issues with his breathing and had become lethargic, and in rapid decline. I called and asked Adobe to please get him in. The response was that they had no openings, no work ins, would see him on Monday if necessary, and that they would get his vet (who was not at the clinic) to write a referral on Monday to see a specialist. By Saturday night at 9:00 PM, he was in dire need for hospitalization. I took him to Civano VCA as an emergency. They did all they could, but Sunday morning at 4:00 AM, we had to euthanize him. It is today Monday, and I have yet to hear back from them for a referral, though it doesn’t matter now! I am very upset and disappointed with Adobe Veterinary Clinic for not seeing my dog when he needed their help. It doesn’t make a difference if the vet that was treating him is not in. I don’t like the idea of the techs telling me that they will pass the message on to the vet who is there that day, so that they can look over his chart and then, not return my call until later in the day! There is a definite disconnect. I’m not sure if the result of Hurley’s death would have been different, but your veterinary practice should be able to make room for an emergency appt with one of their paying and loyal clients. I will not be using their services again nor will I recommend them if anyone asks! Fred Phillips