Animal General on Hudson - Edgewater, New Jersey

Luis L.

La atención al cliente muy buena, felicitaciones!!

Nelly T.

Beautiful place Beautiful people and great management ,love the care that they give to my dog, They were able to diagnose his problem that He’s been having for a few months ,second day he was completely different and able to sleep all night. Thank you so much for your care.❤️

Diane Q.

I've been taking my dogs to Animal General for generations. They've always done an outstanding job taking care of my babies. They have been friendly with my dogs. I love the reminders they send to schedule their appointments. Everything is always clean. I've recommended it to other people.

angelo F.

New Staff new ownership own ,no owner on Staff not Dog friendly and I have no patience with dogs feeling uncomfortable in the office Dr. Freeman who was there for over 30 years while I bought my three past dogs for that time frame there is no longer there. His staff was the most professional staff ,a complete different atmosphere now Old staff had seven veterinarians. I believe there was only one veterinarian on staff. The office was rude and Impatient with a dog that felt comfortable being in the vets office. Definitely a time to move on to a new office sad to say. Check other reviews.

Elizabeth F.

Dr. Lang is a great, warm hearted vet who listens. I appreciate that. I feel confident when she gives me a diagnosis.

Irene M.

Animal General is the veterinary clinic I used for many years for all of my pets.

I find their prices to be fair. They are always upfront about all charges and clearly explain all procedures and medications they prescribe. They never push for any unnecessary procedures.

I find the doctors and the staff to be knowledgeable, helpful and have a strong sense of ethics. They empathize with both, their patients and the parents (owners).

I could not end the review without special mention of Dr. No.

All of my pets (both a cat and dogs) lived a long, healthy and happy lives. I think I could not achieve it without the help of the doctors and the staff of the Animal General.

Amanda M.

As someone who has been coming here since 2014, my review should carry some weight. I did think this was one of the better vets in the area at the time. I have 2 male cats that I started taking here after I had adopted them. I've been fortunate enough to never have experienced anything critically wrong with their health. We did take them in for regular visits and had no complaints at first. About 4 years ago, we had an ill parent move in with us and started taking her pets there as well. I mention this because at one point in time, we had been taking 6 pets over to Animal General (she had 4 and we still had our 2 boys), and I have to say, for an establishment that we gave a fair amount of business to, I've never felt more transactional, and less cared about, then by them. I had wanted to write this review several years ago when one of my mother's cats who had diabetes passed. They had been caring for him and I could tell one morning that he was on his way out. I had seen them just a couple of weeks prior, and was very concerned about his health. They would not make room to see him that day, saying they were too busy and that I should just go to an emergency vet. I did do so, and had to put him to sleep that day at VEG in Hoboken. Ironically, they didn't have the decency to turn off their automated "check up reminder" emails, as I received one for that very same cat the following week.
We had to put another cat of my mother's to sleep a couple of years later from kidney disease, and the only reason we had continued going there was because of Dr. Dima, who is now gone (and seemed very overworked and stressed when he was there). They were slightly more accommodating during this experience, but I can't say they showed any true compassion.
Most recently I have tried to make an appointment for one of my cats experiencing eye discharge, who has been going there for nearly 10 years, and the response again is to go to an emergency vet because they don't have room for him for another 1-2 weeks. They left this in a voicemail and when I tried to call back to at least schedule the visit anyway, no one responded again, and no one returned my call a second time.

I understand businesses being busy. I truly do. And I understand when something is urgent, you should take the animal you love to get care immediately. However, it seems they never have appointments available for several weeks, even for clients who have been with them for over a decade, and the solution is to pay surcharges for an emergency vet who has no understanding of the pet's medical history, nor a relationship with either them or you. Unless this is a checkup scheduled well in advance, they simply aren't going to be there for you.
Clearly Animal General does not value relationships with their clients or their pets. As I said before, they are purely transactional. If you are ok with this type of care, then you will have no complaints. But I expect more from people I have been giving my business to for almost a decade. Bringing multiple pets here, and just wanting to feel like someone on their end actually cares about the well being of my animals, should not be a big ask in this industry.

Liruzhen

Dr. Lang is always thorough in attending to my dog Penny's health needs. Over the past six years, Animal General vets have taken excellent care of Penny, and they have been successful in finding solutions to Penny's digestive problems. Special thanks go to Dr. Lang, Penny's main vet, but all vets at Animal General have been excellent.