Aspen Veterinary Clinic - Flagstaff, Arizona

RAMONA CASTANEDA

Por qué aquí atenden a mis hijos!!!!! que son mis mascota y estoy contenta con su servicio

Andy Shears

My dog was acting strange, so we brought him in. Turns out he had a mass on his spleen that burst and he needed emergency surgery. The vet cleared their schedule for the afternoon to make sure the surgery was done and they kept him on watch for 2 days.

My dog received great care and he loved all the docs and techs that saw him, which if you knew how stubborn my dog is, you’d know how big of a deal that was. We are full time nomads so he’s been to his share of vets across the country, but I honestly believe this has been his favorite vet.

Unfortunately, the mass on my dog’s spleen turned out to be an aggressive form of cancer, so his best prognosis is 3 months. I don’t blame the vet at all- if they wouldn’t have done the surgery my dog would already be gone, so I’m very grateful to Aspen Vet. Thank y’all so much for your kindness, compassion, honesty, empathy, and care.

Lisa Mitchell

Dr. Jesse Saul and his team of compassionate veterinarians have been taking the best care of our family of hunting hounds for years. From the caring of our dogs to the education they provide us, you can count on to the super friendly and patient staff to care for all the members of your pet family. We trust them so much we even drive from Phoenix to ensure the best care for our hounds! Give your pets the best - take them to Aspen Veterinary Clinic where they will love and care for your pets as much as you do.

Safe Passage

Non-Compassionate Care; Inadequate Facilities/Equipment; Serious Lack of Attention and Follow-up to Your Pet's Needs; Owner-Medical Director (Dr Jesse Saul) Never Responded to Complaint/Concerns of Customer

For the love of your pet, before visiting Aspen Veterinary Clinic we strongly urge you to consider our experience with our German Shepherd, Thor, which occurred from 7/1 to 7/3/24. This was documented in an email to the Owner-Medical Director on 7/8/24, which he never cared to respond to. Below are bullet point highlights:

1. Thor slipped, fell and hurt his right leg/hip late on 6/28 in excitement as we were loading up the car for a business trip to Flagstaff from 6/28 to 7/3. Thor continued to limp from the fall on 6/29 and into 6/30, and we had concerns the hip was dislocated. We called Aspen Veterinary Clinic and made an appointment for Monday, 7/1.
2. On 7/1, we were billed $519.40 for a physical exam, X-ray and prescription drug, Gabapentin. The practicing vet was Dr. Lesser who advised the X-ray did not show a dislocation of Thor's right hip, instead it showed he had arthritis of the rear hips and possibly lower spin. But Dr. Lesser also advised the X-ray showed two masses, one in his spleen and the other in his chest, and in order to determine the scope of this issue an abdominal ultrasound would need to be performed. We were advised to bring Thor back the following morning, 7/2 at 8:30am, and drop him off as they would squeeze him in. Note, we were staying only 10 minutes from the clinic.
3. On 7/2, Thor was led to a back room at 8:30am, crated and left unattended the majority of the day; we received zero phone updates and he wasn’t even afforded a bathroom break according to staff. It wasn’t until close to 2pm before the vet finally got around to him. We were asked to come in at 3pm to pick him up and discuss findings. We arrived to find Thor shaved and heavy drugged/sedated, and virtually unable to walk. Dr. Lesser shared some cloudy/grainy photos from the ultrasound of the two areas and was not able to offer any further insight, diagnosis or treatment plan. Thus, this was a total waste of the day as we were left with exactly the same situation as the day before when the X-ray was taken. Dr. Lesser admitted their ultrasound machine was not working properly. She also admitted the masses were not causing him to limp, which was the reason Thor was brought in for care in the first place. We were charged another $538.73 and sent home. As I was lifting Thor into the back of our vehicle, I could hear significant cracking in his hind end of his bones/joints. This was not the case before the clinic crated him unnecessarily that day, again we were staying only 10 minutes away.
4. Later that evening of 7/2, Thor was crying and in terrible pain, and was never able to walk again. We called Aspen Veterinary Clinic at 8:22am on 7/3 for any kind of stronger pain med, and after waiting 8 hours (at 4:20pm) our request was denied. As 7/4 was a holiday, we were out of options. We sat with Thor all day and night on July 4 trying to give him comfort, but his pain was unbearable. Accordingly, we were left to have him euthanized at 8am on 7/5.

We really cannot fathom how a diagnosis of arthritis can cause our beloved dog to become paralyzed over the course of only a few days while in the care of Aspen Veterinary Clinic, when on 6/26 at his annual checkup at our local vet he was given a virtual clean bill of health. Our feeling is Thor was not given the compassionate care and attention he deserved at Aspen Veterinary Clinic, but we certainly were billed for the experience. Thor’s spirit and mobility never recovered from being caged almost all day on 7/2, before being drugged, shaved, and given a faulty abdominal ultrasound. In hindsight, knowing we would only have a few more days with Thor, we would have never put him through what he had to endure that day! And, then the cruelty of having our request for a stronger prescription drug denied at the onset of a major holiday and after having us wait all day, unimaginable!

Bill Kinney

We recently lost our little cat, Rainy. She was very lethargic and not eating. The folks at Aspen could not have been any kinder or responsive to her needs. The necessary tests were performed with the results back to us in 20 minutes - kidney failure. Dr. Gabelt explained her deteriorating condition very thoroughly and reviewed our options. We had to make a very difficult decision and all the staff at Aspen were so sympathetic and supportive. The following afternoon as we held Rainy and whispered our goodbyes, Dr. Gabelt gently gave her an injection. She quietly purred to the end - she knew she was in loving hands. We could not have asked for better people at this time of great sorrow. Our thanks to all of the people at Aspen Veterinary Clinic.

Ms. Sumrall

Dr. Gabelt is very dedicated to informed care and takes the time to discuss all options with you in detail. I have been bringing my dog to Aspen even after moving to Phoenix. The support staff always tries to make my dog feel comfortable and they are also very good at nail trims.

Theresa Gue

My 11 month old cocker spaniel became critically ill suddenly on a Sunday. Dr Dickerson was beyond fabulous. Dillon had to stay over 3 nights. The staff was extremely helpful. We have a long recovery but I feel confident everything is being done that can be. I was kept informed and allowed to visit. I was called after he came home and asked “how is our boy doing “. There was talk of transporting him to Phoenix but a call was made to confirm he was getting everything he needed here in flagstaff at Aspen Vet. I am extremely grateful.

Courtney Bohl

Adopted a stray cat we found in pretty dire straits in Roswell on a road trip from Ohio to Sedona, AZ and they were able to get us in the day of on an emergency visit, got our little guy up to date on all his vaccinations, and were incredibly hospitable through the entire process. Every single member of the staff here are absolute rockstars, I wish they weren't 1500+ miles away from us at home or I would absolutely make them my primary care provider for our cats!