5/5
After my 4 year old hound dog, Boone, had an apparent eye injury, I needed to find a new local vet. I had recently moved to the area, and they got me in same day. The staff were all very sweet to him, and professionally direct with me that he would need to have it removed. We scheduled the surgery (which went well), and created a recovery plan. They called many times checking in on him as he recovered.
Unfortunately, his recovery didn’t go as planned. About a month after the surgery, he began to lose motor control in his back legs. He lost roughly 15 pounds in a week, and the swelling around his eye was getting worse and unusually firm. I called back, and again they got me in quickly. After some non-invasive tests, it became apparent that he was most likely fighting cancer in his brain.
Dr. Gillespie and the staff were very compassionate, but also direct, about the options. Given his rapid deterioration, lack of appetite, and dramatic weight loss, I decided it was in his best interest to end his suffering humanely. Though I know this is unfortunately a common procedure for them, their compassion for him and for me was very obvious.
The next day, they called me with an update that they had investigated some bleeding we noticed from his mouth. It turns out that he had a large mass at the back of his mouth that all but confirmed the presence of cancer. Though I felt confident that I had done the right thing for Boone, it was very comforting to have it confirmed. This was not something I expected them to do, but it was very appreciated.
Though the circumstances were difficult, it was a trustworthy and comforting experience working with the staff.
