Catzablanca Cat Clinic & Hospital - Rocky Hill, Connecticut

Kelsey Killa

I took my cat to Catzablanca today to try and get a professional opinion on a lump I found in my cats armpit, I absolutely adore and treasure my cat I wanted to make sure he was okay and it wasn’t anything scary. So I made an appointment to get it checked out.
My old roommate used to take his cat here so I figured it would be a decent spot since a lot of local vets near me weren’t accepting new patients.
The visit started off fine with the first person, who was taking all of our information and details about my cat. She then took my cat to the back room to see the dr..
Then the Dr. came back and informed me that they won’t do anything without first giving him his rabies vaccine and cutting his nails. Also that they had tried to take him out and examine him and he wasn’t having it and they couldn’t handle his 11 pound self, so they wanted to sedate him. I was hesitant but I gave her the go ahead because I wanted what I came there for, answers on the lump.
She came back after an hour and told me she’d just sedated him and they’re waiting for him to fall asleep and that she has not done an evaluation because he wasn’t letting her touch him at all. She told me the only way to know what the lump is, is to test it. I said “oh, I was hoping you could first before poking with a needle, tell me what you believe it could be based off your professional experience.” She said “no we don’t take guesses here, we take tests”
I came to the realization I wouldn’t get an answer if I didn’t pay for the test. So I said okay, I would like an estimate first please before we go ahead with the plan.
I was brought an estimate for $1,135.50
For examination, sedative, needle aspirate (this is what I was told is for the test to extract and test the lump it was $119) vaccines, X-rays $89 & $99 , feline triple for $62, injections, total health plus for $295 (they told me they highly recommend for all their patients) and additional medication… ALL THIS WITHOUT EVEN LOOKING AT THE LUMP. Clearly money hungry. Oh and did I mention they wanted a signature at the bottom? I was mind blown I came here to get a lump looked at…. At this point my fiancé and I are realizing what’s going on this place is a failing business and they are going to do everything they can to take all our money if we let them.
So we told them we will not sign this estimate it makes no sense why without looking at the lump you’d be predicting that we need all these extra treatment expenses.
We told them to go forward with the test ($119 according to the estimate) the vaccine the sedative and the nail trim. Nearing the end we were told we’re just waiting for him to wake up, so I go to pay. Tell me why now they were telling me my total is $643 the test was $119 to get the sample but an additional $350 to have it tested… that’s not what they originally said. They didn’t write that anywhere on the lengthy estimate they gave us.
We got our cat back after 3 hours and 25 minutes, and after paying nearly $650 for everything we get him out to the car, and look at him and he is foaming/salivating at the mouth terribly. I run back in to see if it’s normal and they told me to bring him back in, so I do, they take him from me to the back room, and come back without him, they told me he’s okay he will be right out…? Okay? 10 minutes later they bring him out and tell me they gave him a nausea medicine…. What?!
I was then forced to pay more for that medicine before taking him home still overly salivating, drooling for hours and very very clearly still overly drugged up.
Now after being home, spending hours crying feeling so guilty for putting my cat through this, who was a completely healthy cat and handsome and my normal loving boy, I look a little closer at his claws… and they completely hacked them up. It looks like their trimmers are dull and didn’t cut through the claw all the way, so they ripped it the rest of the way off. I feel so awful for subjecting my cat to this. A “professional” “cat specialist” who can’t even cut cats nail or give medical advice. Don’t bring your cat here.

Colleen F

I cannot say enough good things about the staff at Catzablanca. I had to bring my new kitten in for an emergency visit and they were incredibly kind, understanding, and helpful. Cindy went above and beyond to put my mind at ease and help my little guy! So fortunate to have found a place that truly cares about my cat.

E&A Elfouly

I have an elderly, aggressive Siamese mix who, is more than a handful at the vet. We had recently relocated and were looking to establish new care. Dr. Walker and her team are top notch. Dr. Walker is direct, factual, current, empathetic & compassionate. Dr. Walker patiently listened and took their time to fully discuss and address every question and concern I had, which were many, as this is my first and only cat. The office has a viewing window where you can watch your cat as they do the back of house exam, which really calmed my nerves, and I was absolutely amazed as how well the team handled my fragile, yet feisty and incredibly loud 16 year old. I highly recommend.

Pammy X

I love my interactions with Cindy! I adopted a 15 year old who just turned 17. She is very precious to me. I am “Happy” (her name) with the care she receives.

michelle thibodeau

On Christmas day my cat passed away. Not even being my normal vet, she was there for us. She was in the office for a different patient and when I called, they not only answered but helped us. She never rushed me. I was able to take my time and say goodbye to my sweet kitty. I will be forever grateful to them. She owed us nothing, he wasn't her patient but still, on Christmas day showed me care and compassion. I am forever grateful. They are wonderful.

Deborah Bigelow

I have been with Catzablanca for more than 20 years with my three cats. Louie, Gracie and Mixie. And all I can say is that they are the only veterinarian that I would ever bring my cats too.
My only regret is that they do not see dogs. They are the humblest people I’ve ever met. They treat your cat as if it were their cat. They are kind and considerate to your and your cat’s needs and they go out of their way to reassure you that they will do everything possible for both you and your cat.
They have seen me through some hard times with my cat Louie. And when I had to put him down, Dr. DuPont stayed with him until the end. She never left his side. The staff there was very consoling and helped me make it through a hard and difficult time.
I tell everyone I know with a cat to bring them to Catzablanca if they want a good doctor who will be honest with them and not see their cat as a dollar sign; but as the family member they are.

Dr. DuPont and her staff are well trained, and they are always on top of any latest illnesses, medications and/or treatments. Louie and Gracie are no longer with me, and I miss them every day; but I am confident in knowing that Dr. DuPont and her staff took excellent care of them when they were alive.
So, if you are thinking about getting a kitten or a cat, only bring them to Catzablanca.

Kate S

Catzablanca and its entire staff are incredible and the absolute best! I brought my baby Charlie there because he was losing weight and not eating. He turned out to be in kidney failure and was really not doing well. Through amazing care and love, Dr. Dupont and the rest of the staff brought Charlie back to good health. I was updated thoroughly every day about his progress in the hospital. The follow-up care since he has been home has been incredible as well. They very clearly love every single cat that comes to their office. I will forever be grateful to them for my baby's life and I would never even think of going anywhere else. Love you guys!!

Tracy McKay

This place just wants your money. They do not care what happens to your cat. They always say they are 3 weeks booked our and every appt of your cat isn't feeling well requires an overnight stay or a full day stay. How do they sleep at night?! Go anywhere but here.