Chenal Valley Animal Hospital - Little Rock, Arkansas

Ruby 3000

Incompetent staff might lead to your pet dying!
The front staff are not competent enough to remember to put in your pets prescription, and stumble trying to set up an appointment. The lobby smells like weed. Dr. Irene will throw darts in the dark to diagnose your pet and continue to waste your money. My pet was tested for cancer and then cleared leading to multiple procedures over 3 months. One night I rushed my pet to the emergency because nothing was helping and it turns out it was cancer and it had spread all over her body. She had holes in her body and cancer in her chest and spleen. If the doctors here had any sense they would have caught it early and maybe my pet would have had a chance to live. Even the ermgency vet was shocked at how poorely my pets medical services had been. They took no further measures to test and make sure it wasn't cancer, instead they just suggested treatments and medicine that my poor pet had to put up with while slowly dying. Save yourself the money and anguish and seek medical services else where.

Latoya Blair

Would not give me a payment plan for my sick kitty. Sometimes, doctors/ veterinarians need to put the need of the patient ( cat) first instead of being focused on the finances. The reason why they are in that profession in the first place is to save lives.

JOSH SMITH

Absolutely amazing place! Helped with my Great Dane diagnosing his cancer and helping with getting the surgery afterwards. Big love here!

Charlett Harrison

My lizard wasnt eating for two months, They diagnosed her and gave us food that wouldnt hurt her and by the time we got home we had her eating again. Everyone was really nice. Thank you so much. Fairly priced for exotic animals.

Kennadi Bey

Working at Chenal was the best work experience I ever had because there are actually people who have the same goal & desires as you do for animals. But I gave 2 stars because my experience start to go down hill when the management & ownership caters to certain employees, listens to only one side of the story, and picks on employees/coworkers who stand up and finally say something. I will miss all of my clients and my coworkers who I've become friends with.

Michala Jones

They were absolutely AMAZING!!! I came in with a bearded dragon I had found at a park abandoned. I had, had him for a week at that point and he was having issues, he was very malnourished and weak and sick and the Vet came out and took him right back for me and helped me with xrays and medication and ended up not charging me a penny because of just the pure love they have for animals and the fact that baby was so sick and I was trying to rescue him and save his life. They were so kind from the moment I walked in. I HIGHLY recommend them to ANYONE!!!

Kimberly Michelle

Do not leave your animal with them to “get checked out” by the vet and have grooming done at the same time. This place has, in my eyes, been extremely dishonest.
I was told I could drop off my animal in the morning to have all of their services done, including: grooming, new patient/health evaluation, vaccines, and evaluation for chronic diarrhea.
I was called later that afternoon to come pick up my animal and was told the total was $65. When I questioned the low price, I was told the only service rendered was grooming. The front desk asked me for clarity on what I needed done/has asked for, advising me it was not properly communicated in their system when the appointment was made, and then went back to the back, came back up within a few minutes and told me that they were administering the vaccines and my animal would be out soon. Soon, my total went from $65 to over $300. ALL OF THE SUDDEN they had stool test results back (that were of course “negative”) and the exam had magically been completed. I was told the vet would call me and answer any questions I had, but this was never done- even after calling multiple times to speak with her I was never called back.
5 days after the visit I tried to call again to get advice on the chronic diarrhea my animal was experiencing and was only able to speak to the front desk lady who advised me to get some probiotics from Petsmart. After 3 weeks this issue has still not cleared up and I have had to take my animal to another local vet to address this issue.
When the NEW local vet requested medical records on my animal the only thing that was sent over was a list of services performed (basically the $300+ bill I paid for nothing). No lab values, no physical exam, nothing.
I am in the medical field… taking care of people, not animals, but regardless of who or what you medically treat- if it wasn’t charted, it wasn’t done.
This place is absolutely negligent and lazy. If you do bring your animal here, don’t drop them off in the morning to get all services done- stay with them at all times. They should be ashamed at their level of neglect, lack of empathy, and dishonesty.

Update: took my animal to another vet and confirmed parasites, which confirms my suspicion about the stool test being charged for, but not complete.

Lainey Lawson

i love this vet. they are so friendly and helpful. they are also one of the few that take mice. they helped give my baby a second chance 🙂