Crest Hill Cat and Dog - Crest Hill, Illinois

Bernal 100%

Excelente

Lauren Boburka

The level of care and concern they have for our dog is just phenomenal. They are so kind and take time to listen to our concerns. Very respectful with owners wishes.

AG

We fostered our puppy and the rescue used this vet. So far they have taken great care of our puppy and now that she’s adopted, we plan to still take her here.

Suzette Zydek

I brought my dog Sonny in for surgery on August 1st. They took such incredible care of him Evan when as owners did the wrong thing and took his cone off. We had to drop him off and Dr. Wally who had been in surgery all day stayed longer to restitch my poor Sonny. Dr. Wally along with his incredible staff took such great care of our precious Sonny I will always be grateful to Crest Hill Cat and Dog Clinic they have the most wonderful, caring vets and staff. Sonny got his stitches out today and his leg looks great. I just wanted all of you at the clinic to know how grateful I am. Thanks again, Suzette Zydek

Vanessa V

Crest Hill Cat and Dog is the best veterinary establishment I’ve ever been to. I’ve had animals my whole life and I feel so grateful for finding them to care for our fur babies. They are compassionate, they care, they truly diagnose and treat our babies with what they need and never recommend what we don’t. My fiancé and I have told each other over and over of how thankful we are to have them with our babies and our only regret is not finding them sooner to care for those we lost before finding them. I feel like those babies guided us to them to make sure they stay with us as long as they can ♥️. Dr. Walley and Dr. Ling have helped diagnose, manage, and make our babies better from life threatening conditions; we are truly grateful for their dedicated care.

A M

The doctors are excellent. But one of the receptionist needs to be fired. I’ve been going for years with no issues but today when I brought in my two dogs she informed me that I missed my first appointment. They gave me an appointment for 10 and then 10:30. I arrived at 10:30 so I asked if I can just do the one dog and take the 10:30 appointment. She said No, that once I missed my 10 they gave my other appointment away. Makes no sense! Hopefully they get rid of her because the rest of the staff are great. Didn’t catch her name but I’ll Edit this when I find out.

Katherine Murphy

The staff is very caring, friendly and knowledgeable. Pictured below is my bog who had surgery at Cresthill Cat and Dog ? . I was given step by step instructions, staff was always available to answer my questions. When I brought my Dog home and was not able to get him out of the car, someone from the staff came to my house to help me. They are the best.

Mark Michon

We took my grandmother's ailing dog, Diva, to this clinic on 5/11 expecting a peaceful, straightforward euthanasia to end her suffering from lymphoma, but had the worst experience of our lives.

When she got brought into the room, she was given a shot by Dr. Kelsey Noyes that was supposed to knock her out within a few minutes. We spoke to many dog owners and others who worked in vet clinics, and they unanimously said it should be peaceful and take 2-3 min tops. 10 minutes later, our dog was still conscious, and having a panic attack, eyes bulging out of her head, clearly nervous, half drugged from the sedative. My mother went out to the desk to tell them, only to be told dismissively it could take up to 20 minutes.

By the time the doctor came back ~20 min later, the dog is still conscious in this panicked drugged state. After realizing the initial shot to knock her out didn't work, she opted to put a catheter (an IV) into her front leg and inject her with a second sedative shot through that. Several minutes went by and she was still awake, except panicking, shaking, gasping for air even more intensely. Dr. Noyas asked us if we were ready for the final shot, to which we immediately said yes, assuming it would immediately stop what we were witnessing.

Well, that didn't happen. Of everyone we talked to over the last couple days, all of their dogs were completely unconscious before having the 2nd fatal shot administered. Ours wasn't, and was 10/10 panicking and terrified. Euthasol (the drug used) stops the heart and lungs. While injecting this, the catheter fell out of Diva's leg, essentially giving her a half-fatal dose while Dr. Noyas worked to re-attach it and administer the rest. For what seemed like 1-3 minutes (we all lost track of time, it felt like a dream), we watched our conscious dog violently shake, convulse, and gasp for air fighting against the effects. All the while my mother is having a panic attack crying, and my 85 year old grandmother is holding her to comfort her and stop her from falling off of the table because of the shaking.

She slowly fades into stillness, at which point Dr. Noyas examines her and we're told she is gone. She gives her condolences shortly thereafter, and leaves with her assistant. We are all in complete shock and horror. We leave shortly after and stand in the parking lot for at least 20 minutes just trying to process and make sense of what we just witnessed. There was no apology, no explanation, no warning of what the 2nd fatal shot was going to do to her.

I reach out to their practice email that evening asking to speak to the 2 highest people in the practice, the practice manager and the office manager. Instead of responding to my request and giving me their emails, I'm instead called Monday morning by another vet in the office to talk to me about the problem, perhaps so the news of what happened wouldn't get to their bosses and it gets dealt with there? At this point I don't know or don't care.

Diva came from an abusive household, we did everything we could to give her a happy, comfortable, love-filled life. She didn't deserve to experience this. We didn't deserve to see this. We honestly feel like we have failed her by trusting her in this practice's care. I don't know whether to be furious or incredibly sad about this entire thing. It was the worst thing we have ever seen.

Why was there a substantial lack of care throughout this procedure?

Why did Dr. Noyas determine this method of care to be the best choice for Diva?

What is being done to correct this?

This was such a horrible experience for all of us. I don't want anyone else to go through this.

----
5/30 - We've spoken to other vets who have been in the field for decades and they said unanimously that is not supposed to happen. So its simply everyone else who is mistaken.

This is going nowhere, which is about what I expected. As for what you can expect, this review is staying up. Disabling reviews on your FB page to hide my review there isn't going to do anything either.