Fresno Veterinary Specialty and Emergency Center - Fresno, California

Alma S.

Quisiera dar menos de una estrella pero es la calificación más baja que tienen.
Las personas que trabajan ahí deberían buscar algo más que hacer, porque definitivamente no tienen Amor por los animales ,mucho menos compasión,Ocea ellos literalmente se quedaron parados viendo cómo mi perrito convulcionaba Y yo con lágrimas en los ojos les pedía que porfavor me ayudarán y ellos solo respondieron que necesitaba hablar Inglés, se supone que es un Hospital de Emergencias sin embargo a ellos no les importa si llevas a tu mascota a punto de morir, mientras no hables inglés no serás atendido ni siquiera si llevas un interprete,Eso es RACISMO.

alondra O.

We recently had to make the heartbreaking decision to put our beloved dog to sleep due to late-stage cancer. During such a difficult time, the staff at FVSEC provided us with so much kindness and compassion. Cynthia , the RVT who helped us, was incredibly genuine and patient. She allowed us all the time we needed to say our goodbyes and even gave our dog some treats before the procedure, making sure he felt loved until the very end.

The team explained everything clearly and answered all our questions with care and understanding. A week later, we received a heartfelt letter signed by all the employees, expressing their condolences. That personal touch meant so much to us.

Losing a pet is never easy, but having such a compassionate and supportive team made all the difference. Thank you to everyone at FVSEC for treating our dog and us with such warmth and respect.

Savannah F.

Yesterday, my dogs decided to get into my beagles weekly medication organizer. Unfortunately, it was at 12am and their regular vet was closed. I was panicking! I called one 24/7 vet and they told me they couldn’t help me, then The SPCA poison control tried charging me 95 DOLLARS just to talk to someone! I called here hoping someone could tell me what I should do, and luckily the vet and receptionist that night told me that my dogs should be fine and told me what signs I needed to look out for. THANK YOU SO MUCH for helping me when no one else would.💕 Luckily, we found a majority of their pills sprinkled outside so they were fine!!!! Thank you again!!!!!

Elizabeth S.

My wife and I took our dog in at 2 am because he was deathly ill all day. The first vet we saw told us to strongly consider euthanasia because he wouldn’t walk. They were the THIRD vet we’d gone too. I wish we had started with them first!!! They really set our dog up for success with broad spec abx, fluids, and nausea/pain meds for home. They reworked the previous hospital vets plan of care and created a significantly better plan.
We left there feeling far more confident to nurse our senior dog back to good health. It’s been 4 days now and he just ate his first meal and got up on his own for the first time. I credit this phenomenal team for saving my dog’s life.
I want to qualify my observation with the fact that I am an ER nurse for humans. I know what great care looks like and it’s in the small details. From start to finish I knew they were capable. I recognized that just in how the nurses came out with a freaking gurney to get our immobile (at the time) dog out of our car. There were so many nuanced things they did in comparison to the two vets we saw earlier that told me they were solid. I also want to say that I greatly appreciate the fact that Dr. Burt actually listened to our roller coaster of a story. I genuinely felt she cared. This ER team f* rocks. I say this regardless of what my dog’s outcome would have been. They made it so if Finn hadn’t turned around, we genuinely felt we had tried our best without being cruel (have to consider his age).

Also please tell Gandalf (the Grey) cat, pspspspspspsppsp

Brianna S.

My puppy tested positive for parvo previously in the week. My primary vet is closed on weekends, and they told me if her condition worsens to take her to this hospital. Yesterday (01/25/2025), she went downhill pretty quickly, so we didn't waste any time and took her in. We were checked in promptly and the front desk staff was amazing. They had us in a room within the hour. We did have to wait about 3 hours before being seen by the doctor, but there were more urgent cases that came in so we didn't mind waiting. I'd want my pet to be first priority if there were other patients who weren't as in dire need of attention as well! Totally understandable wait time considering my pup was stable at the time. Doc finally comes in, and talked us through all of our options in great detail. He was very kind with our shy Dobie girl. Our vet tech came back in, and they had options for us ranging from $300-$4,400. There was absolutely no judgement for what we could or could not afford. They were prepared to go with any treatment plan we chose without batting an eye or casting judgement. We chose a plan that got her full treatment, without hospitalization so it was roughly $1,800-which is still MUCH less than what I was expecting to pay when we decided to bring her in. They took her back and treated her with CPMA and gave her some other things to help with immediate symptom relief.
This morning (01/26), she is already feeling so much better. She ate breakfast, and drank water on her own for the first time since Wednesday night. She has energy and is already starting to act like her normal, crazy self.
God forbid anything else happens to my pack, this will 100% be where I take them for emergencies. The staff was amazing and took incredible care of us. I'd like to give a special thanks to our vet tech, Jenny. She was our tech throughout the night and guided us through everything. And another shout out to the wonderful veterinarian Randy Castanaza who took great care of our baby!

Krystal L.

They removed my review a few years ago. They ended my cats life WITHOUT telling me they were starting euthanasia. They didn’t even give her a chance OR communicate with me that they were ending her life. They gave me a horrible attitude, I had to argue with them for 15 minutes just to see her in her last 60 seconds of life. 15 minutes I could’ve spent holding her. And the girl in front had the nerve to continue to be rude and made a snarky remark as I was walking out in shock, tears down my face with my dead cat in my arms. The vet was the only kind or compassionate one there. The rest of the people that work here should be absolutely ashamed of themselves. And I am not the only person with this experience here. There are dozens like mine. If you expect compassion, or someone that actually CARES about the life of your animal, DO NOT come here. This place needs to be shut down.

Amy L. D.

My dog was attacked by another dog and we’ve been waiting since 3pm to be seen. It is now 4am so we’ve been waiting over 12 hours. They still haven’t called him to be seen. He has a bite wound and he is bleeding and he keeps getting bumped to the bottom of the list. I understand that other dogs that aren’t stable take priority but a 13 hour wait for him to receive care is unacceptable. We are still waiting to be called and no one has called us. We’ve checked the front desk for a status multiple times and they say it’s up to the doctor with no estimated time he will be seen. We would have never come here if it weren’t a Sunday and everything else is closed. We’ve watched multiple people get seen treated and discharged while we sit, wait and are ignored. What is the deal?

Alexis M.

It’s hard for me to do anything right now after losing my beautiful blue eyed Lily but I have to write this review. On the night of 10/23/2024, my husband was tucking Lily (hairless Sphinx feline), and her sister into bed when he noticed that Lily was breathing really hard using accessory muscles. Alarmed, I Googled the nearest Emergency Vet and this place came up with the most number of stars on Google Review and being relatively new to Fresno, we had not established regular Vet care yet. We rushed her to the hospital around 11pm and they roomed us really fast. Next, Alex the Vet Tech came in to weigh and get vital signs from Lily. Next Dr. Tolman came in to assess Lily then it happened so fast it’s kind of a blur. All I know is that I felt very comfortable with both Alex and Dr. Tolman and felt their compassion. Lily was fine and playing several hours ago and now this. Knowing that getting all of the labs, radiology and the specialty film read will take several hours, they promised that they would call as quickly as they know something, so being exhausted and thinking all will be fine we went home while the treatment started. We said see-you later to Lily and went home. As promised, Dr. Tolman called me about an hour after getting home and she broke the bad news. It was confirmed that my Lily was in heart failure and she gave me several options. I chose to have Lily treated and kept her a full-code. Dr. Tolman explained the treatments to me and I requested that she move forward. The plan was to try and off-load the fluids, so that Lily can breathe better and treat the failing heart and stay over night and once stabilized, I could take her home the next day. Dr. Tolman promised that she will call me if Lily has any changes. About 4am my phone rang and I already knew and started to cry. Dr. Tolman explained that Lily was declining and we need to make some decisions. My first question was if Lily is suffering and Dr. Tolman said she is fighting to breathe and we need to consider letting her go. By this time I was frantic and more frantic I became the calmer Dr. Tolman became trying to soothe the situation. Next, I asked if there was any way to turn this around and she point-blank said, “no.” As a Registered Nurse with a background in Trauma Intensive Care, this is where Dr. Tolman really earned my respect. There were no umm or hesitation in her words which told me that making Lily comfortable was her priority. I really appreciated that as I too did not want my precious Lily to suffer. Alex got on the phone to confirm and she was very sorry that we were going through this and she was authentic. These people deserve more than 5-stars and those that are complaining because of wait times, have you been in a human ED lately? This is the cost of healthcare. I would absolutely recommend this Emergency Vet Hospital and matter of fact, I added their location and number on my Emergency list stuck onto my refrigerator for my cat nanny in case there is ever a need while we are traveling. I hope we won’t need them anytime soon but if you’re looking for a truly good ED for your babies I would recommend this one. They also arranged for a private cremation and I will be picking up Lily’s ashes as soon as they call me. They also kept the carrier and the blankets so that I can pick them up. When I picked up the carrier, I noticed that Lily’s blankets were washed, thank you. You made one of the most difficult day of my life endurable.
Key points: Compassion, Knowledge, Professionalism, true love for our furry or not furry friends.