Galena Veterinary Hospital - Reno, Nevada

Nilloufar R.

My husband and I took our two senior dogs to Galena Veterinary Hospital today, and I cannot express enough how wonderful our experience was. From the moment we walked in, we were met with warmth and kindness. The clinic itself is incredibly clean and full of life, with beautiful plants that make it feel welcoming and calming.

A special touch that truly stood out was when we entered the exam room—there, on a board, was a personalized welcome greeting with our dogs’ names! It was such a small but meaningful detail that immediately made us feel at home.

Dr. Emily Smith was absolutely phenomenal. Despite her busy schedule, she took so much time to go over every single question we had regarding our dogs’ upcoming dental cleaning and surgery, including the removal of two lumps. She never made us feel silly for asking so many questions, even though we were feeling incredibly nervous about our senior dog being put under anesthesia. Instead, she was patient, kind, and understanding, making sure we felt fully informed and reassured. Dr. Smith, if you read this—I just want you to know how much you helped ease my anxiety today. Because of you, I was finally able to breathe after this appointment, and I am so grateful for that.

To top off the amazing care, we had a moment outside after the appointment where one of our dogs decided to leave us a little “gift.” Unable to find a trash can, my husband brought the bag inside, and the wonderful receptionist took it with a big smile, saying, “I love presents!” That simple, lighthearted moment made us feel so comfortable and truly showed how much the entire staff loves and cares for their patients.

Galena Veterinary Hospital is one-of-a-kind. If you’re looking for a place that treats your pets like family and genuinely cares about both their well-being and yours, this is it. We are so thankful to have found such an incredible vet team and wouldn’t trust our dogs’ care to anyone else!

Brandi U.

My family has been using Dr. Ford's clinic for the last 25 years. Through all of the years I always knew that my pets were going be well taken care of, the trips to the vet were going to be affordable and fair, and that we would always be greeted like a friend. We have never had a complaint in all that time. I know of many other loyal customers who would never take their pets anywhere else. Thank you Galena Veterinary Hospital for your years of caring for our little family members!

Chantel G.

I absolutely love this office! I have been going here for years, with multiple animals. They are able to always get me in quickly and every vet there has been amazing. Highly, highly recommend them!

FAYE B.

We trust Dr. Ford and his crew to always take the best care of our poodle, Fleming. It is always a positive experience from start to finish. Great communication and friendly staff.

Danielle K.

Such a fantastic clinic. I went to several different vets previously, but I will never go anywhere else. Dr. Rock was so calm, caring, and knowledgeable and I felt so comfortable with her operating on my cat. She called me immediately after the surgery and was available for any additional questions. The office was so helpful, scheduling additional wound checks day of as needed. One of vet techs, Kim, was so incredibly kind and helpful, checking in often to see how my cat was healing. Both these wonderful smart and caring providers took such amazing care of my cat and assuaged all my fears with my fur baby. I have nothing but the highest praise for this office, Kim, and Dr. Rock!

Chris L.

I'm so thankful for the outstanding vets and wonderful staff here. With two Labs I've had my share of regular visits, and have always been taken care of professionally, and had my questions listened to and answered patiently. With the several emergencies I've had however, I was able to receive same-day surgeries, which is basically unheard of, and for which I'll be forever grateful. Doctor Ford and Doctor Graham are both world-class, and I'm so happy to be able to have them as a resource.

Arianna T.

I seriously love this place. Everyone is SO HELPFUL and kind. One of my cats usually has a lot of anxiety at the vet, but the vets here make her feel comfortable and at ease. Galena Veterinary Hospital, your care has meant the world to me and my cats!

Jeff C.

I am new to the area and needed to select a vet for my cat. My selection would be based on 3 factors: distance from my home, reputation for high quality care and customer service, and cost relative to other vets in the area. This vet seemed to check the first two boxes, however when I contacted them to get even estimated costs for common procedures such as a urinalysis, just the test itself, or subcutaneous fluids, they replied that they don't give costs on those things before bringing your pet in because in part " Veterinary supplies, like our human counterparts are forever in flux and it makes it very difficult to give an accurate estimate ahead of time, or with an unknown time frame. Moreover, each procedure on it own varies by patient need."

When asked if they could even give me a range on some common procedures they declined to provide that information. To be honest, the only other business I can think of that takes this approach is a Car Dealership in which they know if you get the customer in there and see that shiny new car, they have a better chance of selling it there and now without the customer shopping around over the phone. If you have to take a sick pet in, for many pet owners like myself I imagine they are anxious to do whatever is necessary without saying, wait, let me call around real quick and make sure you aren't overpriced. LOL.

In fact, you have a pet that needs prescription meds, and you get them from your vet, I challenge you to contact Costco, Walgreens, or 1800PetMeds and see what the price is compared to what your vet charges you. I bet for most it is half or less than what the Vet charges and I'm sure this vet is no exception being that their basic exam fee is on the high side compared to other vets.

I've been in the waiting area as I stopped in when I was in the area and it is smaller than some of the other vets but clean. It's in a fairly non-descript commercial building. It has more of a hospital waiting room feel than a homey feel that some vet places have.

So while I can't rate and review the quality of care here, even if I were to assume it is very good (at least a 4-star), their non-customer centric non-transparent business practice regarding cost information is a 1 star, the waiting area a 3 and I'll even give them a benefit of the doubt and say the quality of care is 5. That's an average of 3 which I feel is generous considering their Car Dealership like practice regarding cost information. This in itself is a RED FLAG to me when considering doing business here.