Hines VA Medical Center - Hines, Illinois

Robert Clark

Excellent medical care and treatment o veterans. Anything from medical to social services to housing can be addressed inside. Extremely clean facility that is always expanding. Transportation is provided free of charge. A most for any veteran. Expansive facility with many buildings that offer a variety of services to meet any veterans need.

Mary R

I have only one complaint. My husband has Parkinson is currently bedridde. He is unable to walk too far. He isn't able to walk to the bathroom. He had an accident he buzzed for the nurse to come in and clean him. I waited a few minutes for the nurse to come to clean him. After much time went by no nurse had came in yet. After he was cleaned I looked at the remote someone at the nurses station turned off the remote. This is not acceptable to have them sit in his own feces when he has an infection. So I assume this is how you treat your veterans? If I wasn't there I assumed he would have been sitting in this all day long

Josh6.6 diesel

Everyone needs to be fired; they are very lazy. The staff's lack of communication is maddening. How are they still employed?

Also, my father fought for this country in Vietnam, only to have the veterans' transportation taken away and be given a flyer to call a taxi or Uber. Realistically, more than half of these veterans don't have a home, so how can they afford an Uber or taxi? Scumbags.

Douglas Walsh

Have to drive from St. Charles every 4 weeks like clockwork for the pharmacy. It’s awful. My twin brother and I turn 28 next week and it’s dawned on me we both have to rely on this for the rest of our lives, Lord Willing. Yeah it’s ‘free’ healthcare, but this place does a good job making you feel uncomfortable-like a lab rat. The things you see in the pharmacy make you cry sometimes; I can’t help but think it’s elder abuse sometimes

Michael Schrader

Was recently an inpatient after having cardiac stents placed in the care I was received was excellent. I’ve seen the Care being a nurse at the private hospitals in the city of Chicago, and I feel the care they give it Hines VA outweighs and outdo the care in the private sector, since the private sector is only interested in your money.

Alejandra Romero

Stop over scheduling and wasting everyone’s time.
Then wondering why veterans will choose to sit there and suffer than get help.
Terrible.

Matt F

Been using them for a while now. Scheduling is game. They now get you an appointment within the standards of care (20 days primary care and 28 specialty) to avoid community care then they call and cancel close to the appt because the doctor won't be there and reschedule you further out. This schedule/reschedule game has happend with endocrinologist 4 months, neurology 3 month, cardiology 3 month and each time it's the doctor won't be there. VA Healthcare need reform. Just give me an insurance card that tells me what i owe, then you pay. Mark my words there will be another scheduling scandal because more veterans died again waiting to get care because of scheduling games. Force off federal employees (union and non union)and elected officials and their family member to use the VA Healthcare system and see how fast things get fixed. This system is a joke.

S Espo

Very hit or miss. My father has been using Hines as his medical provider for decades. Lately it's either good or bad. Some of the nurses are great. However they lost my father's hearing aids, nothing has been done. I was told I can't file a complaint. The nurses override the doctors orders, there isn't clear communication between teams of doctors, My father was cleared for a soft diet the nurse over road that bc he coughed (a smoker for 60+yrs) and it took FIVE DAYS for them redo the swallow study with the same results as they originally go.so my father received no nutrition so liquids. Then the nurses were saying that he seemed very confused and out of it, and couldn't really talk. You would also be confused and not able to really talk if you had known nutrition or liquids for almost a whole week.

The beside manner in the IUC is severely lacking among the residents. Just extremely disappointed in the lack of care, dirty rooms, nurse spill stuff and take blanket off patients to clean it up then leave sheets all over the ground. Room wasn't mopped for days. They out of the bed pads apparently..they let patients sit in the fecal matter bc they lack the pads, don't put barrier cream on them.