Keauhou Veterinary Hospital - Kailua-Kona, Hawaii

山口Mari

Dr. Jacob Head seems like such a nice doctor! I'm really glad I took my cat here for a first checkup/ exam. Though I am used to being in the same room with my pet, I'm sure there is a reason like how babies will react while their parents are in the room, so all is fine with me. The receptionists also seemed nice, though shy. My cat seemed calmer when she was brought back so I expect that she's in good hands! Overall, my experience was good! Thank you

Kat B

Dr. Head is a great guy. Very supportive when needed, detailed, patient and kind. He takes the time to explain treatment options thoroughly and has performed two successful surgeries on different pets over the last few years. I know they are a very busy office and frequently take in emergencies on top of a packed schedule, but the staff is always professional and responsive. I expected to pay more since the office is in a nice area and the building is top notch, but surprisingly he’s less expensive than my last vet in So Cal where there were many to choose from. Highly recommend them. Here’s a pic of my dog wanting to go back inside their front office when we were leaving. ? They must be doing something right…

Sarah A

I appreciate this clinic overall but there are a few things I think they could change to do better. I don't like that when I brought my cat in for an appointment they taken them to the back for the entire appointment while you sit in the appointment room. Previous vets have also called and followed up the next day after administering medication to see how your pet is doing, which i didn't realize how much i appreciated until your vet doesn't do that.

Neilana Yong

I am forever grateful for Dr. Head and the amazing staff. Bless them for all that they do. Kohala is thriving thanks to you all.

Minoo Elison

My Ellie Girl had a fractured tooth and needed a tooth extraction. From the scheduling with Stephanie on the phone, drop off and update from Dr. Head, I felt so relieved she had the best care possible. They really care!

chris shatto

Quite literally the most difficult aspect of relocating to the BI from the mainland was getting my dogs there. Alex went out of her way to help with questions and offer advice on the direct release process. We will look forward to coming to Keauhou VH once we are established in Hawaii- thank you again Alex!

Blender Peterson

I would not recommend this veterinary clinic to anyone who has a sick pet. My cat had blood work done 3 months ago and I was told it was fine after I had to call for the results. He was losing weight rapidly. Dr Head gave me no recommendations on how to fatten him up and that he had cancer. If I had known I could have given the cat some cbd or other medication to make him more comfortable in the last of his days. I find him very cold and acts like an inconvenience when you would like to speak with him. I had to ask to have a consultation instead of talking with his vet techs who are super nice and compassionate. My dog test results on some lab work took him 4 weeks to get back to me. I will not bring my pets there and I would be very wary if you do

Nicole Ullian

I have been here 2 times so far. Once in Dec for my dog's new patient/annual check up/vax appointment and once in Feb due to an eye issue my dog was having. Both times I was very impressed and happy with their service & care!

I know they might "busy" but I never felt that when I was there. The have owners/pets call in from lanai upon arrival. Each time I have only ever seen one other pet. After being taken in, you wait in a private room. The way they have themselves set up it makes it seem like you are the only owner/pet there. I found it to be a surprisingly peaceful vet experience.

The front desk are friendly and helpful with scheduling. The estimates I have requested can sometimes take a few days to get. Each time I requested to have an estimate of charges ahead of time they did send it. This is helpful to know the approximate cost prior to the appointment. So that was good.

For the recent eye issue appointment, I was able to text the office in the morning and got a response right away! I was so thankful for this. I think I was lucky, but I was able to get a same day appointment and it relieved a lot of stress for me to have my dog seen right away.

The vet techs that did the intake upon arrival were thorough in questioning and listened to what I had to share about my dog.

After the intake, they do take your pet to the back without you for the exam/vaccination/diagnostics - which is different than my previous vet. (Previous vet I was able to be in room during exam/vax with Vet & techs and I liked that). At first I was uneasy with not being able to be in the room but I am okay with it. I imagine it allows them to do their job uninterrupted which is important. I have never seen or gone back to where they do the exams so I cannot comment on the exam rooms nor their handing of my pet during the exams. But I did really like Dr. Head's consults with me afterward!

After both visits, Dr. Head met with me for about 10-15 minutes to discuss what he observed, what they did with my dog and treatment plan. He was calm, informative and unrushed. I really appreciate the time he took both times to speak with me and explain things so I understood. The most recent time he was there, he walked my dog back with him and the dog came in with the biggest smile and tail wagging! Dr. Head was giving him puppy love and I was so happy to see it!

The day after the eye issue appointment, I received a follow up email checking on my dog. Again, I really appreciate that thoroughness and commitment to care the Keauhou Veterinary team shows.

I did get a copy of my dog's vaccinations after my Dec appointment but I had requested a "After Care Summary" or a copy of my dog's medical records a few times but have yet to receive it.

Overall, I am really happy with the vet grounds, the staff and Dr. Head! Keauhou Veterinary Hospital is well operated and you can tell each team member cares. I am thankful to have them as my vet!