NextCare Urgent Care Wichita

My son had a rough night and we suspected he was getting an ear infection. We scheduled an appointment online, were able to do paperwork ahead of time and check in easily. Jody was our provider for the visit. She was friendly, thorough, and put our family at ease. She was considerate with our budget/insurance as to what prescriptions to give our son so that they were both adequate for his needs and cost effective. Thank you Jody for helping our family! We will definitely recommend her to all our family and friends!

We have had two poor experiences with this immediate care in a row. Before the ownership changed we had good luck with the clinic at this location. The first time (months ago) we were told they were not accepting walk in patients and we would have to make an appointment. The next appointment was several hours later. Second experience, this morning I made an appointment for this afternoon. When I arrived at the appointment I was told there would be an hour wait. Why even make an appointment if you're going to have to wait an hour? Both times the person at the front desk was extremely rude. I don't know why people choose to get into patient facing positions in the health care industry if they don't want to treat people with basic kindness. Nobody goes to immediate care because they are having a great day and feeling fantastic. The last thing people want when feeling sick or in pain is to go be talked down to and treated like a waste of time by the front desk attendant. It's no wonder people are clogging up the emergency departments of local hospitals if this is the experience they get at immediate care.

Most of the staff were nice ladies. They seemed perfectly fine with charging money but not offering solutions to really help my grandma though despite her paying her co pay. One of the ladies was really rude and rushing us when my grandma is already very overwhelmed, confused and in pain. But that’s the American health care system for you I guess.

What is the point of appointments if you require to still wait ahead of walk ins? We had an appointment at 9:30 and didn’t get seen until 11:48. Absolutely ridiculous. Might as well have came in right when you opened. Be honest and upfront. Appointments don’t mean squat. I

I had a great experience here! It was my first time. The check in process was easy. I had a little bit of a wait. The doctor and nurse were extremely kind and informed.

I am very unhappy with my visit. I woke up with high blood sugars and when to seek medical attention as it was the weekend. The check in process was great and the staff was great all up until I saw the nurse practitioner. She came into the room and said “so what do you want me to do for you today?” In a tone like “I don’t know what you want me to do”. I explained my high blood sugars and she said she wouldn’t be able to help me with that and I should call my on call doctor. She then asked me if I work out and I told her I play volleyball a couple times a week and she proceeded to look me up and down and said “you play volleyball?” … I felt like I was just brushed off and judged when I left. I did end up calling my on call doctor and she said that NP could have helped me and apologized. Never have I ever been treated that way by a so called physician or NP. I would have give zero stars if it wasn’t for the ease of check in and the awesome medical assistant that worked me up.

They told me they didn't offer the services I needed, so I said that's fine, I would just leave. The staff were generally nice except the one that informed of this. They passed judgement, then told me I they weren't going to argue after they had argued with me. Everyone else was great.

It's was pretty good, most of the nurses seemed new or shy when I was getting my foot into a boot, and kinda stumbling around a bit. But no one was dangerous it was just either too early in the morning or they were new, but everyone was really nice and now my foot is in a boot. Only thing I would fix is possibly getting the nurses to feel more confident, they're medical professionals compared to average people like me.