Orange County Animal Clinic - Paoli, Indiana

Damara U.

If I could give 0 starts- I would.
I’ve been to this clinic several times without issue and truly quite pleasant. My experience today left me in tears, frustrated beyond words. As a business owner of two companies, I deeply value integrity and moral conduct—unfortunately, that was sorely lacking today.

On 9/27/24, I found my Malti-poo, Tucker, vomiting what appeared to be blood. I rushed him to the clinic and explained he had shown signs of illness the week before, but we had canceled his appointment after his symptoms subsided. The receptionist asked if I had an appointment; when I said no, she informed me it would be considered an emergency with a $100 fee for immediate care. I didn't call to schedule an apt- I just took him.. I hesitantly agreed, feeling they were using the "emergency" label to their advantage. This felt distasteful at best, as I hadn’t seen any clear appointment inquiry options on their website—only the implication that any visit without an appointment would be labeled as an emergency with an added fee. But I agreed to it and I'd pay it.

The staff did get us in quickly, and Tucker and I were the only ones in the waiting area. Two others arrived after us before his exam. The vet examined Tucker for no more than a minute and asked if he was vaccinated. She expressed concern about Parvo because, according to their records, Tucker hadn’t received his vaccinations. She suggested either giving him acid reflux medication or pushing to conduct further tests for parvo.

This was shocking, as Tucker did receive his vaccinations at this very clinic. When I mentioned that, the vet insisted I must be confusing him with another dog, claiming it was my previous dog, Oscar, who had been seen there. He too had been but so had Tucker. Even went as far as saying he hadn't been seen at this clinic. However, Tucker as a puppy was seen for both a minor injury and his vaccinations. She walked out, and I turned to Tucker weirdly enough and said- you've been here bud. Instead of arguing, I kept this information to myself, knowing I had a medication container with Tuckers name on it from this very clinic at home. At the time, I however was uncertain on the year he had been seen.

The vet quoted the cost for the Parvo test, and I broke down in tears—not because of the expense although that was my reasoning but because I was trying to understand how I was being pushed to the idea that he had parvo when their documentation was failing to acknowledge he'd been vaccinated. I'm not a vet and maybe there's potential for parvo even with a vaccination but this was not the information that was being pushed.

The entire situation felt like a mix of poor record-keeping, misinformation, and poor morals. To make matters worse, the vet apologized for the $100 emergency fee, citing that they had many walk-ins, and it was necessary. However, as I mentioned we were the only ones waiting in the waiting area, with two behind us for appointments. When leaving, there were a total of three cars including my own.

Also, mentioning the cost for acid reflux and two other meds to line his stomach, the cost totaled roughly $51. The total came to roughly $151. I couldn’t believe that this situation—deemed an "emergency"—led only to the suggestion of acid reflux medication. Or in reality, no diagnosis at all. Literally paying $100 to be recommended testing for something he was vaccinated for, or reflux meds. Needless to say- I was very confused.

I declined all treatments, respectfully still paid the $100 for the one-minute exam as agreed and left. As I was paying, the vet pointed me out in front of other staff, further adding to my discomfort and distress. She said, are you sure you do not want the medication? Its only $51? In reality, my excuse to her for declining was to get out of there as soon as possible with being as nice as possible.
Once home, the prescription clearly identified Tucker as previously being there. I left the clinic completely disheartened by the entire experience. I found care elsewhere and is back to Tucker.

michele L.

The staff is caring and capable..we took our cat in cause he was very sick and Dr.Cooper and Dr. Elliott worked tirelessly to save his life, sadly he didn't make it but we know they did the very best they could.

Stephanie G.

Best veterinarian around. Dr. Cooper is very kind and compassionate because of him our horse survived. He was there as soon as we called. I could never thank him enough.

Lisa B.

It's about a 45 minute drive for us, but worth it. The Dr's are wonderful. They are thorough and take the time to talk to you. When our Bella had some teeth pulled, the Dr (not her staff) called beforehand to go over everything and afterward to let me know how it went. Since I took my Mom's dog to them for skin issues, she is doing great. It's cleared up, she feels better and is active and playful again.
Great, friendly staff. Very little to no wait time. Comfortable waiting area. Costs are more reasonable than clinics that are closer.
We will forever miss Dr. Mcdonald but thankful to have found a place I feel cares about our beloved fur babies, all 6 of them. I am very happy with Orange County Vet Clinic. And bonus, I get to see my beautiful cousin who works there.

Rebecca A.

Every one here is great with the fur babies!! I have a pet fox who injured his paw. At first we thought it might be best to amputate it in the beginning, but Dr. Cooper was great and worked with us to try to save it. It took a couple months and weekly visits but the results were fabulous his paw healed completely thanks to the love and the care that Dr. Cooper and his staff showed. Thank you so much to them all!!! Dr. Is a very caring and polite and professional veterinarian there is nobody any better then him. He has done wonders on this situation, and truthfully, I could not have found anyone better to treat makos paw.i’am almost 3 hours from the office but it was so worth the weekly drives to see my fox has all 4 paws and is doing great!!! Thank you so much Dr. Cooper to you and you team you’re the best !!!

Gina M.

Dr. Cooper is an amazing Veterinarian. I have never questioned his heart being in his job or being in the right place. He has incredible bedside manner, experience, and availability. He has always been there when we needed him, given sound advice, and shown empathy when we needed it most. His staff are also deserving of notice! They are great to work with as well. I can't say enough. Thank you for your dedication to animals and their families! ❤

Darren K.

Dr. Cooper is simply the best. My wife and I have trusted Dr. Cooper with our miniature schnauzers our whole life. Our first one we lost to lymphoma and Dr. Cooper was on the phone with me at 3:00 am in the morning on what to do from Carter having seizures. At 6:00 am, he crossed the rainbow bridge in Dr. Cooper's office. No more pain or suffering. There is no other vet better than Dr. Cooper. He is the kindest & sweetest vet we have ever known.

We will never go to anyone else. Thank You Dr. Cooper for always taking care of us, Carter, and Parker. We Love You Buddy!!

Kamari

A little stray kitten showed up on my door step. She was not feeling well 🙁
OCAC staff was amazing! They prescribed medication to heal her eyes and respiratory infection and loaned me a kennel to keep her safe in.
Then, they went above and beyond by calling around to find someone to help place her. She went to her new home just 8 days later. She was so much healthier when she was picked up.

Thanks OCAC!!