Pet Dental USA - Prescott Valley, Arizona

Mirna Gonzalez

exelente!!!

Madonna Gromacki

I must share with everyone Pet Dental USA was the best experience we have had from a vet. From the time we walked into the door to the Vet tech to Dr. Sanders it was amazing. The time and compassion was so beautiful to see. Prices are good but importantly they listened to our concerns about our little guy
I recievrd a call from Dr
Sanders while they were treating him with updates on how he was doing, what a relief
They pulled 17 teeth and he came out of surgery just fine and very alert. All meds for his needs. I highly recommend them for all dental needs and more
Thank you to all the staff.
Eddie Gromacki

Becca Borawski Jenkins

I am posting this review here because even though I took my cat to the Peoria location, her surgery was performed by Dr. Sanders of the Prescott Valley location. My review is as follows:

I brought my cat here a week ago for a full mouth extraction. My cat died while in the care of Pet Dental.

The cause of her death is not known -- Dr. Sanders could only offer guesses after-the-fact. It was disturbing, though, that the things Dr. Sanders mentioned to me that might be contributing factors -- whatever underlying condition caused our cat's stomatitis, Dr. Sanders' administration of more steroids, etc. -- were not mentioned to me at all prior to me deciding to schedule the surgery. Had I know these things could increase our cat's risk level, I would not have scheduled this surgery and at the very least would have requested more tests while I considered whether or not surgery would be the right thing to do.

Pet Dental offered to do a necropsy, but I declined. My cat died, I didn't get to take my best little friend home that day, she is missing from every moment of my life now, and no necropsy changes that. Additionally, I did not want my cat to be touched any further by anyone at Pet Dental, much less cut up during a necropsy.

To be fair, perhaps my cat's death was simply something that happened, that no one could ever have known would happen. But Pet Dental did not handle it well. They did not warn me of things ahead of time that they were quick to bring up as possible "reasons" after the fact. And, if for no other reason, I am writing this review simply so that this occurrence is properly recorded for anyone else considering taking their loved one to Pet Dental. Whatever the cause of my cat's death, you should know that it happened here -- and that it does happen.

In addition, it is clear to me that their staff is not appropriately trained in how to handle pet death. While I understand that they too were hurting and perhaps surprised at the loss of my cat, they should try to get past their own awkwardness and sadness so that they can properly care for their clients/patients. It is unbelievable to me that I had to fumble my way out the front door while carrying my dead pet in her carrier with no help at all from the group of staff that were standing and sitting around and behind the front desk staring at me. The least you could do after I trusted you with my cat's life is open the door for her and I on our way out.

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To address the response from Pet Dental:
-My cat was not malnourished. She was active and eating regularly leading up to the surgery. She cleared your blood panel and was examined by your staff and determined to be fit for surgery.
-Risk factors were not once, even for a single sentence, discussed verbally with me.
-If I am supposed to be prepared for this outcome by the simple fact that you handed me a piece of paper and I signed it, then your staff should be thoroughly and properly trained to handle this outcome as well. By your own admission, they are not. As you brought up in your Facebook response to me, suicide is a current crisis in the veterinary field. The fact that your employees are not prepared for these outcomes is not only a shame for the animals and clients involved, but also for your own staff.

Nancy Welch

My daughter did the footwork for me and found that alot of vets charge $800 for anesthetic alone. So happy to pay less for total treatment. DO NOT understand people that are unhappy with their prices!!!! Must be new to AZ?

Dexter Sinister

If I could give zero stars I would. This place is unprofessional at best, at worst a con. They advertise a "free" pre-procedure exam. During the exam while your pet is out of the room they draw blood from him. They do this without consent and state that if no appointment is made they discard the blood. What is truly deplorable about that is pets are being stuck with needles before the owner has consented to the blood draw or procedure; pets with owners who do not choose to use this facility have been stuck needlessly. Next their treatment plans are completely unrealistic and unnecessary, citing a need for multiple extractions from a healthy active happy dog for no obvious reason other than padding the bill. I've had my dog for almost 5 years and had his teeth cleaned twice; no vet has ever expressed a need for that kind of extensive treatment and I was literally shocked. After days of consideration, I decided I could not subject my dog to losing a third or more of his teeth and called the vet to discuss it. She never returned my call, making it pretty clear to me that my dog would not be in safe or caring hands. Interestingly, when I called to cancel the appointment and request a refund for the lab work, the owner called back very expeditiously to refuse to refund the money. Obviously the $105 meant more to them than reassuring me and doing the right thing for my dog. My advice: take your dog to a real vet.

Cressie Wilson

I was very happy with my pups visit today at Pet Dental. They had vacines and I was pleased with the care provided and the cost was reasonable. From the front desk check in and out to the Assistant, to the actual Vet who gave their shots, I was impressed. Thank you Pet Dental!

Katherine Thornhill

Professional, gentle with my dog, and caring. This was a great first experience. We will return.

Jorge Pineda

Reasonable price of $dollars. Corgie Cisco kid teeth look great! They specifically work on teeth and offer for 8 dollars more anal gland and nail trimming while pet is asleep. It's much cheaper than local vets who wanted 1000 dollars.