Pet Vet Animal Hospital - Winnetka, California

Luis D.

Por favor si usted ama asu mascota no venga a este lugar solo vea cuántos comentarios negativos tiene, yo traje a mi perrita en febrero y me cobraron $800.. dólares por un examen de sangre para ver cómo estaba mi perrita de salud, y alos 3 días vine por los resultados y me dijieron que estaba bien sin ningún problema, no me entregaron la copia de los exámenes y cuando les hablé por teléfono..me pidieron mi correo electrónico y solo me mandaron loque habían escrito a mano loque le iban hacer , pero no me dieron las copias de el examen, mi perrita se puso muy mal al mes con una enfermedad muy grave y si ellos ubieran echo los estudios que pague mi perrita, ahí le ubiera salido la enfermedad.. pero como no hicieron nada mi perrita murió todo por lo malo que son aquí en esta veterinaria...

Rick B.

I've been coming to Pet Vet for nearly 12 years now - going back to when Dr. Beeter was there. I see many are commenting on overpricing, and while I agree the prices have gone up - I have had a great experience with the staff (especially Marianna - front desk, sorry if I misspelled your name). And, our dog's Vet has been amazing too. Look guys - everywhere is expensive nowadays. Yes, you may find a cheaper Vet and kudos to you if they take great care of your pet - like Pet Vet does!! It's all about the comfort level we have w/ Pet Vet. They have always taken good car of my dog, Yogi, especially recently when he had a major infection that required surgery. Speaking of surgery, had we taken Yogi to have this surgery at another Emergency Vet Hospital, the cost would have been double. 5 stars all around!!

Robyn L.

So grateful for Dr K ,Marianna and the rest of the staff at Pet Vet .Dr K is amazing and has such a kind heart and always listens to my concerns. I know my Mabel is always in good and caring hands with her . Marianna is truly a gem , with such a kind and caring heart and such an important part of the practice as well. She is always available to help and hear your concerns /questions and does her very best to address them as fast as she can .
Grateful to these amazing ladies for all of their love and care !!!!
Xoxo Robyn (Mabel’s proud mommy)

The M. (.

Update - After spending $500 for labs that came back with no results and a quote for $650 more in labs plus surgery. I went elsewhere. Paid $280 and problem fixed. I am going to ask for my money back. Disappointed.
***
The staff was very helpful and knowledgeable. The doctor was great and spent a lot of time discussing with us what was going on and what we could do to fix it.

Ortal D.

Another place that try to take your money in any way they can!
Stay away

I call to make sure I don't need blood work to renew my dog allergy medication that he takes on and off in the past year
They said no! I just need to pay for a visit
I schedule a time, i walk in ( my dog very stressed in the vet and he is shaking)
With my dog
And a few minutes after I'm there -the same lady I spoke with her on the phone
" I just want to tell you that I spoke with the doctor and he will have to do blood work,"
And I'm like ok first I call specifically for that and you told me there's no need for blood work
And you waited that I'll come here to tell me
You know you can call
Anyway, stay away

ME G.

Letter I sent to Pet Vet

Dear Pet Vet,

I am writing to express my deep frustration and disappointment with the recent experience I had at your veterinary hospital. I find it necessary to bring to your attention the series of issues I encountered during my attempts to obtain my pet's medical records, which has ultimately led me to question the professionalism and ethics of your establishment.

On Monday, 9/11, I reached out to your hospital to request my pet's medical records. This should have been a straightforward and routine process. However, it turned into an incredibly frustrating ordeal. I had to call your hospital a total of six times over the course three days, repeatedly requesting the release of these records.

Each time I called, I was assured that the records would be sent to me promptly. Regrettably, these assurances were not fulfilled, and I was left without the crucial medical information I needed for my pet's ongoing care. This level of incompetence and lack of follow-through on basic client requests is unacceptable for any professional establishment, especially one entrusted with the health and well-being of our beloved animals.

After waiting for 72 hours and still not receiving the records, I felt compelled to confront your staff about what I perceived as a refusal to release my pet's records. During this interaction, I was met with an inappropriate response from your receptionist. Instead of addressing my concerns professionally, the receptionist accused me of being rude and even suggested that I had threatened them.

Let me be clear that my intention was never to be rude or threatening. I was simply frustrated by the lack of responsiveness and professionalism I had encountered throughout this process. My mention of reporting the situation to the Veterinary Board was a reflection of my growing concern about the handling of my request, not a threat.

Upon reflection, I believe it is crucial for your establishment to take this matter seriously. I implore you to take immediate steps to address this issue by ensuring that my pet's medical records are sent to me promptly. Additionally, it is essential to reevaluate the professionalism and customer service standards upheld by your staff.

Furthermore, as I mentioned earlier, I have observed concerning reviews of your hospital online, which suggest that my experience may not be an isolated incident. I urge you to take these reviews into consideration and take proactive measures to improve your hospital's overall reputation and client satisfaction.

I genuinely hope that you will use this feedback as an opportunity for growth and improvement. As pet owners, we entrust our animals' lives and well-being to your care, and it is essential that you uphold the highest standards of professionalism and competence.

Thank you for your attention to this matter. I look forward to a resolution that reflects a commitment to better service and transparency.

Sincerely,

MEG

Daniel

Constantly running late, expect to wait for at least 45 minutes in the waiting room after your scheduled visit time before they even see your pet.

Gino P.

All about the money 💰. Using the shock method to clients. Proclaim to know what is happening with my pet even though they did not receive test results yet, will be even more money then.
All just padding for Paying for the owners South of the Blvd home & expenses.