Ryan Brenner - Monte Vista Small Animal Hospital - Turlock, California

M H

I have been going there for years. But will now find another vet. I made an appt last Sunday for my cat that was having congestion. She has been there before for same issue and was given antibiotics each time and it cleared within a few days. Last Sunday Dr. Ryan Brenner saw my cat and said there were 2 options for medicine for for allergies and one for antibiotics. He felt it was allergies even though I told him we always got the liquid antibiotics. He said well try it and if it doesn't work we can do the liquid. It didn't work. I called last Thursday left a message never heard back. Was told he worked Sunday. I called Sunday at 8am left a message hadn't heard back called at 11 am hadn't heard back. Drove down 45 min drive, he was at lunch. When I finally called a again he refused to give my cat the liquid antibiotics said I would have to make another appointment and there were only emergency appt available for $195 starting plus medicine. So I would have to pay at least $300 dollars just to get her the antibiotics she needed in the first place. I asked for a refundfor the Sunday appt and was refused the manager was on her lunch supposedly. I just want to get care for my animal without having to jump through hoops. They are the only vet in 25 miles that has weekend appointments and I work during the week. I had never had an issue with them before. The receptionist and pharmacy are great the other vets have been great. But because of the service I have received I will no longer go there. I highly recommend if you I have Dr. Brenner to get another vet that cares.