SERVPRO of Arcadia - Duarte, California

Dori D.

I had a major roof leak that was immediately followed by the appearance of mold and all of this was managed by Servpro With incredible grace and competence. I wish there were better words to describe this, but there are no words. When I mentioned to someone that I was going to use Servpro, their response was that they were very pricey. Thank goodness I ignored this because I remembered the "saying, and have lived its truth..."there is no free lunch," and this was never more appropriate and true here. The reason i can say this too is that I was in a unique position, at the same time, to observe how a another mold problem was handled elsewhere, and there was no comparison. Enter the office support staff wo managed all the extensive communications needed for for solid notification and documentation, included Angelia, Kathy, and Diana. Emails and telephone calls were returned promptly which is not always the case in today's business world.
At the beginning, I received Tony's comprehensive inspection report that included a 57-page report with video and measurements of all the affected rooms and then the Water Intrusion Crew moved in to set up zippered containment units to separate out all the unaffected areas from the affected areas,as they did the tear down phase. They wore PPE to ensure their safety. Julio managed the overall Remediation process with great professionalism and with Andy at the worksite, working with his crew to ensure that all mold had been scrubbed out, and removed and antimicrobial materials were applied to impede reourrence. . Finally the Restoration crew arrived ... Javier, and Jorge...which made me wonder where Servpro found such amazingly, many skilled people! (Enrique came along, to my surprise later, to rehang all the pictures, mirrors and relocate furniture.)
There was a myriad of architectural details that had to be dealt with such as rehanging shutters, building new baseboards, painting, and matching colored paint, copying existing wall texture, and patching and taping ceilings to the extent that the slogan "like it never even happened,"was never more true. Amy Moufarrege is the manager - outstanding.

And my apologies for failing to mention Eric, who was so instrumental in estimating the restoration work involved, timing, and all the materials needed. It was masterful coordination.

Bill L.

SERVPRO reduced my anxiety and stress with professionalism, respect and courtesy when a toilet leak damaged the bathroom walls and floor, along with the kitchen floor. Never experiencing this situation before, I had plenty of “dumb” questions. Each SERVPRO representative demonstrated professionalism, respect and courtesy in their responses beginning from the initial inspection and taking moisture readings, demolition, placement of blowers, and final clean up. Thanks to Julio, Andy, and Javier. A special thanks to Fernando and Marco who collected the equipment, and also covered the areas where the crawlspace was visible between the boards. I’m thankful my AAA insurance representative has SERVPRO to help.

Jonathan R.

The SERVPRO team has been phenomenal to work with. Consistent communication, Top Level service, they are second to none. Highly recommend.

Brian C.

SERVPRO took care of everything. The roof leak caused quite a bit of damage. All the contractors that SERVPRO arranged were great and their fees were very fair. I would use SERVPRO again.

Gema M.

I used Servpro for a water damage at my mom's house last month. Unfortunately, our toilet overflowed and we came home to a huge mess. When I called Servpro they were so patient with me and got a team out to the house so quickly! I am so thankful for their help and to their staff for taking their time to answer all of our questions.

Karen S.

Wonderful experience with ServPro of Arcadia and North Pasadena! The management is very responsive and the staff are all friendly and easy to work with. They know what they are doing and can be trusted. A very professional experience and would highly recommend this company.

Genesis D.

I can't thank this company enough! First time going through a water damage and they couldn't be more helpful in helping me understand the process. They were so kind and professional. I appreciated working with them so much.

Richard H.

Saved us with a major water leak and did an amazing job. Highly recommend!