SERVPRO of Maitland/Casselberry - Maitland, Florida

Don Z.

I want to list the gentlemen prior to making comments because they ALL deserve my highest accolades for the job they did at our house in time of dire need: Jon Castillo, Nikola Daher, Rudy, Caleb, John V, Sean O and finally Paul.
These guys came New Years Eve and we spent the incoming of 2025 listening to outside fireworks while they removed wet plank flooring and baseboard to get the fans started so we could dry the entire house out. And, I never heard the first comment about the new year or what they were missing. The courtesy and the professionalism they ALL showed was unbelievable. Really, really a great group of people to have around in a situation like we had to deal with.
Now, let's talk about the job they did.
These guys came in, knew exactly what they needed to do as professionals and went at it. Some were removing flooring while others removed baseboard and still others set up fans for drying out the house. The urgency of removing water was very much on their minds and it showed. So did the results a few days later. Since we were down in Ft Myers when first notified by a neighbor of the situation - water running out the garage door - there was significant flooding. However, due to the quick response (they were already at the house working by the time we arrived home) and the expertise of ServPro, they were able to continually - day after day - monitor the moisture and rearrange the fan positions and, as a result, we have no drywall damage or need to remove any of it.
Now, I would not wish this happening to anybody, but if this ever happens to you or anybody you know, do not hesitate to call ServPro - and this specific division if you can - because you will be very pleased with the results. I know we certainly are. These guys made it "like it never even happened".

Jim F.

Scott came to my step son’s condo and did a thorough review of the water issue that I have and gave several very good tips. He was punctual, very attentive to details and gave me excellent direction. I highly recommend Scott for any homeowner that has water intrusion or mold issues. Jim Faiella

Danny G.

I called Serve Pro last week because my water sensor alerted me to a leak in my laundry / utility room. Marty responded within four hours. Although it was a big disaster for me, Marty made it seem simple. He was mindful and respectful of my possessions and my elderly dog.

Disasters aren't fun, but the right person and attitude makes all the difference. I was really worried, Marty was calm and quickly took the lead.

He took the time to look over the area and gave me lots of options for water and mold mitigation / prevention. Luckily since I was able to identify this problem quickly and stop the water leak, the mold issue was minimal. The water damage covered two walls and a floor (which were replaced).

Marty took the time to go over things with me on how to make things better for subsequent repairs such as the plumber who was coming in to re-pipe, the tile guy and the drywall repair guy. I feel that the service was top notch and I received compliments from all of the subsequent contractors on how easy it was to come in behind Marty and effect repairs.

They may say "Like it never even happened" as a motto, but I feel like it should be "Just relax, we are sending Marty and Serve Pro is on the case". If I ever have a problem again, Marty and Serve Pro are my first call.

Jesus ..

Was quoted by several other companies and all of them tried to overcharge or scare you into agreeing with them with each quote. Scott came out and was not only more thorough than the other companies but gave us far more peace of mind regarding the extent of what actually needed to be done without 'selling' more than what was actually needed. Very grateful.

Brian B.

Marty was very professional and knowledgeable. He walked us through the step by step process to fix our water damage issue. The protocol he explained was followed and the problem is resolved. Very grateful for him and his teams service.

DonnieF

Had the unfortunate of having a plumbing failure in a new home construction project nearing completion.
Immediately contacted Servpro and short time later,Tom was at the door
He surveyed the situation,gathered the required information, and set to work . Tom exhibited great customer service skills and we wish to thank him for assisting with a bad situation in making it more manageable!

Erica J.

Scott came to give me a free inspection/recommendations after I had a small leak (about 5x5) onto my floor at front of house and mold on the carpet tack strip and small spots on carpet, from faulty management of heavy rain water by gutters and water probably getting in under the window. I had already gotten rid of the moldy wood carpet tack strip, used dehumidifier to dry out my carpet, and replaced my faulty gutters. He was personable and explained his findings very clearly, and was very helpful in describing what might happen when I have my window replaced and how it could be managed. He told me his remediation services weren't required. He allayed my worry that a remediation company might "take me to the cleaners." Now I wouldn't hesitate to contact him if I had a bigger problem.

Franklin A.

I had Mike & Tom come to my home after having sustained some water damage. They were here quickly and assessed everything. Very professional and knowledgeable and explained things along the way. Great job!