Serv-Ware Products Inc.

Rodney Taylor

Perhaps the worst manufacturer of restaurant equipment. We have made the mistake of purchasing multiple panini presses. Essentially all stop working within the first month. They do not stand behind their warranty and when I called to ask how to get reimbursed for repairs I spoke to a manager (perhaps the owner) who was rude and told me they did not pay for repairs to a piece of equipment that was less than 30 days old. Do not purchase anything from this company.

Shawn Misner

I would like everyone out there to know Serv-Ware likes to steal American Made products and have the them manufactured in China. I know this because they are having China manufacture add on griddle and broilers along with lift off griddles that Rocky Mountain Cookware has been manufacturing at there shop located in Montana for 30 years. Actions like this is what makes it hard on a small American Company and can destroy them. I personally contacted Serv-Ware and spoke with one of their employees who stated they manufacture their own cookware products. I asked this employee you mean to tell me you have employees in a shop in North Carolina actually manufacturing cookware products and she finally said no and advised me their cookware products are manufactured in China. Stop knocking off American Companies and being part of the problem! If anyone is wanting good quality True American Made cookware products that are NSF rated I ask you to look at Rocky Mountain Cookware for your needs.

Andrew Campbell

Unfortunately not everyone who answers the customer care line knows how to address issues and ask the right questions. The Head Technician admitted this himself and advised me to ask for him next time I call, but that doesn't cover the nearly $400 bill my business incurred. Had the receptionist identified herself as such and transferred me to a knowledgeable tech, we could have avoided this. An apology was made but nothing to cover this ridiculous cost on a 3 month old machine.

Good Times

Hobby Freak_

Don't Buy as there product is not built well and they don't follow through well on warranties. Spend the extra dollars for a better brand. Edit: updating to two stars as they say they are sending me a new unit. If that happens I will improve my review again.

Rosa Tovar

As a workplace the environment is good but they don't give adequate training and I was" let go" on my 6th day when the lady who hired me specifically said I had a month to learn everything. I was notified of this when I had left work by someone else. No chance job.

Grace J

Absolutely trash products and trash warranty/customer service. Our equipment malfunctioned within a month of owning the product and when we reached out to have the product repaired, no one has been responsive. It has been over 2 weeks now and still no response. DO NOT PURCHASE FROM THIS COMPANY.

Stephens Bill

P.O.S. SERVICE AND PRODUCT. BROUGHT A COMMERCIAL STOVE. NO SERVICE COMPANY TO DO WARRANTY WORK. THEY DID NOT STAND BEHIND THERE PRODUCT OR WARRANTY WORK. VERY CHEAP MADE PRODUCT AND DOES NOT LAST MUCH PASS WARRANTY. !!! DON’T BUY. SPEND A LITTLE MORE AND GET SOMETHING WORTH HAVING.