Shawnee Mission Health - Prairie Star : Emergency Room - Lenexa, Kansas

Travis C.

Went here due to an allergic reaction. My throat felt a little raspy and I started to cough (I also had severe abdominal cramping and full body hives), so went here as a precaution to prevent an anaphylactic reaction.

Received oral Benadryl (which I had already taken) and Pepcid. Symptoms ended up dying down around 30-45 minutes later.

I know what I am allergic to, and the doctor told me that wasn’t it, only 1-2% of the population has it (alpha gal). Nurse also said I could still eat pork with alpha gal, I said no, I can’t, and she said I could.

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Thank you Heather! You're an Amazing nurse.
There is so much that goes on behind the waiting room. Spent 12 hours waiting for available room at main hospital. Prairie Star had all my tests completed before I was admitted and shortened my stay significantly. All staff were hustling the entire time and SO BUSY. Yep, I felt horrible but they were doing everything they could.

Just one issue: for the idiot that designed the hospital entrance to go beyond a hospital, through a roundabout and back to the entrance, I hope your life never depends on urgency.

Abigail W.

The ER is horrible. This wasn't the first time that I went to this ER and never wanted to go back but since I was in urgent need and this is the closest one, I went again. Got told I didn't have anything wrong it was just anxiety because I didn't have any symptoms . That was after they treated my symptoms ...so you treated me for something I didn't have, and it worked? 🤨 I got to look at my discharge paperwork to find what the 3 medicines were that they put in my IV, but they don't show anything, talking to other Advent health facilities said that its suppose to include that. Then I try to call the next day so I can find out the 3 medicines they gave me through an IV the night I went in. NO ONE CAN TELL ME. Medical records aren't open besides Monday-Friday, which is truly insane if they are the only people who can give patients information on drugs that have been put into their body by the hospitals doctors. Then the suggest is try to use the app, but the app says it has no clinician note because the provider hadn't completed it yet. Bruh, its been over 12 hours, are they trying to finish it next shift? It has all been so ridiculous.

Lindsay B.

Went to the ER after having pains after getting surgery earlier this week. Got treated like I was just there for attention. Came in with a smoothie, because it’s one of the only ways I can control my blood sugar, since I’ve been intolerant to food since my gastric bypass last year. They made a huge deal over the smoothie and even stood outside the door to my room whispering about it more than once. My gastric surgeons are aware that I have these issues. The ER didn’t know enough about my history to treat me like this, they made me feel like I’m the scum of the earth. I will never recommend this place to anyone. Almost a year of dealing with this pain and stuff, still not treated like a person. What a joke.

Kelly D.

Me and my daughter came to Er first she was admitted then I was lol. Dr.Dane Boyack and the nurse Anna were absolutely amazing he explained everything in detail where u can understand it. Absolutely amazing bed side manner really made my very stressful, anxious few days way more relaxed! Thank you for all you do you're amazing!!

Ana H. R.

I’ve been here on two occasions in the last two months both for completely separate reasons. Each time I’m a timely manner I was seen. Within an hr and a half I was treated given antibiotics and given my discharge paperwork. They were extremely respectful, on top of answering my questions and I plan to continue to go to this exact location for any of my urgent care needs.

Marilyn C.

This is an amazing facility at K7 & Prairie Star! I was seen immediately for intense pain. My pain was attended to, blood tests & cat scan performed, and was transported to the main hospital for what ended up being a 6 day admission to address a life-threatening medical emergency. We are so fortunate to have great heath care accessible 24 hours.

Ranulf B.

Nurse Tiffany Hicks was rude to my wife. Pharmacy had issues filling a prescription and nurse Hicks said that we could not speak to the doctor who saw my wife because they were treating patients who were actually there and that she wasn't going to help because she rather help patients who were there. Would not tell us who we needed to speak to, to get the prescription figured out. Overall no bedside manner and a complete B.