Jaime
1/5
Disappointing! This has been my cats vet for years. I moved to the Denver area for work a couple years ago (moving back to Rifle soon) We have gone back and forth to Dr. Green even through the pandemic. Recently- over the Christmas holiday, my geriatric cat of 16 years got extremely ill with diarrhea, puking and weight loss. First, I took him to an emergency and then decided to drive to see Dr. Green for an exam and bloodwork but when we got there, we were told that their in-house blood machine had been broken down for over a week and was “hopefully going to be fixed by the technician that afternoon.”Why they did not mention this to us before we drove three hours in the snow with a sick cat, is beyond reason! After paying for an exam, urine test, and bloodwork, the office assistant comes back with, “well there’s good news- everything is negative, and there’s bad news- everything is negative” They claimed bloodwork was negative and the “Dr.” Prescribed my cat an anabiotic as a cure all. When the anabiotic didn’t work, and I called back rather upset, wondering if those blood test were even accurate or if they could have been a false negative (due to their machine just being “fixed”) I was given only excuses, Because the fact is that, something was wrong!
It feels like they used my cat as their trial guinea pig. He wasn’t getting any better and there was a chance that I would need to put him down. All the testing they did was in-house and the diarrhea testing that would have had to be sent out to a third-party testing site was avoided. I asked why and the office assistant mentioned the cost. Yes, I did ask about costs, and no I don’t like paying for stuff that is unnecessary, But, I also agreed to any number that came up to save our cat. Whenever I called and asked questions, I would get bogus answers from the receptionists, who talked like, she knew more than the vet. So upsetting and then she proceeds to tell me that they no longer want to be our vet. Ethically, I do not feel they did the right thing, only making stuff up along the way. Complete lack of compassion….
UPDATE- our beloved cat has now been put to sleep by another vet in Rifle. We chose VALLEY VET for the procedure and Dr. Pearce was kind and compassionate. It’s hard to lose a pet companion, especially after 16 years, but we are grateful that the end of life experience was handed in a compassionate, honest, and respectful manner. God Bless our Beloved Boots. Rest in peace.
