VCA Bay Park Animal Hospital - San Diego, California

Tiburón Cruz

Excelente servicio muy bueno lo recomiendo !!

L Swift

Super friendly staff. Got us in super fast. Reasonable prices. First exam free by filling out online form beforehand

Emily K

The care at this facility was stellar under Dr. Roper. However, once VCA took over it has been less than satisfactory. First, practically every time I've had a scheduled appointment I have waited at least an hour and a half. Secondly, almost every time I have left an appointment, the clinic has made an error. Even worse, they don't take responsibility or make it right. Sometimes they have forgotten to give me what I paid for (once medication; another a written prescription for steroids) and another time they did not draw enough blood for a conclusive result. I was told by the front desk that they would not refund the blood draw due to "there being a result; just an inclusive (one)" Lastly, my dog had clear liquid coming from his eye and was squinting. Dr. Jones took a brief glimpse at his eye and said because it was not red or seemingly infected, eye drops were recommended. She also frequently has told me that tears are common, which I could understand; however, I have had my dog since he was 12 weeks and tears have not been common for him! The problem never got worse, but it never got better. Dr. Jones never called back to follow up or returned my phone calls. I was finally able to get an antibiotic ointment (from a vet tech where I adopted him) for his eye and the problem cleared up drastically within one day as he is no longer squinting. Furthermore, this vet tech (who does not even have a bachelor degree) was concerned that his eye was not dyed for a scratch by Dr. Jones, which not even proposed at his VCA Baypark visit. Despite an incorrect diagnosis/intervention as well as a technical mistake on their end regarding a blood draw, they will not call in additional medication and require another office visit for both issues. Cumbersome, poor customer service, poor clinical care, and a money pit. Its unfortunate, but I recommend staying away from this place. I am forced to file a complaint with corporate VCA and the medical board for Dr. Jones so that other animals are not cared for inadequately.

J Whyte

I used to have such good experiences coming to this animal hospital until I realized they couldn’t care less about their patients and only care about how much money they’re going to make. I called and asked for a “rough estimate” to spay my 60lb female dog who has been a client for years and the woman told me “rough estimate including blood work would be about $600.” I agreed and made an appointment to come in next week. She called me back 5 minutes later and said “after looking at our previous estimate it’s going to be $1600-$1700” I said that was almost 3x as much as I was just quoted and she replied “you asked for a ROUGH ESTIMATE” and hung up on me mid sentence. Actually insane what a simple procedure they’ll charge you almost $2000 for and become hostile and rude after you turn it down. I also wonder why they charge some 60lb female dogs $600 and other patients $1700. Seems like they’re pulling these numbers out of nowhere:) Will be taking her to a different hospital from now on! I added a photo of the “ROUGH ESTIMATE” from VCA for $1700 vs my new vets rough estimate for $650!! DO YOUR RESEARCH BEFORE DECIDING TO GO HERE!!!!

Ana Beltran

Dr Posthumus is very sweet and professional- you can tell that he cares about animals. Whenever we come here, Mia receives great, quality care. Thank you for everything!

Laura Darius

i have been taking my various cats to Dr. Roper for 16 years. I have always been pleased and secure with his care, opinions, and personal concern. Most recently because Dr. Roper was not available I took my cat to see Dr. Jones, a new member of their vet staff. She was very thorough and took time to answer all my questions. The administrative and tech staff has always been responsive, efficient and courteous. I would recommend this vet practice to anyone who has pets. They are now part of the VCA system and the care has remained personal.

Amanda Badua

Wow, I can’t believe I somehow forgot to write a review of my experience. This happened several years ago, but it still hurts just the same.

Several years ago, my husband and I brought our 4 year old cat in as she was experiencing severe health problems very suddenly. We got her in for an appointment very soon and were happy. They wanted to run all different types of tests which we approved as we wanted to know what was going on. Her fur was falling off in patches and she was losing weight fast. They did their tests (which at the time cost about $500-$600) and were told that we would be called within 3-4 days with results. We waited….and waited. 7 days later I decide to call back as our cat was quickly declining and we needed to know the results as soon as we could. We were met back with “oh, your vet is on vacation and will get back to you when he is in office” I was stunned. How? How do you just leave for vacation without leaving results for another vet in your clinic to call us? They completely forgot about us. By the time the vet was back from vacation, our cat had sadly passed away. To this day we still have no clue what caused it as the results all came back negative. We had to watch our cat die in our arms because this clinic failed to provide us with results we paid for in a timely manner.

But wait…it gets worse.

On top of the bill we noticed that we had a random charge for Sephora in Fashion Valley Mall. Another $500 stolen from us. We tried to call our bank to have the charges reversed, but because the bank we had at the time and the location of the purchase, we were not able to get a refund. The thing is, which is highly concerning & I’m hoping at the least has been fixed today, is that they took our card behind a corner of a wall and was gone for several minutes. Between the time of the transaction, the last place we used our card was at this vet. While I don’t want to outright accuse this clinic of anything, this is just so highly suspicious that it feels important to bring up.
I feel it was partially our fault for not watching the receptionist closely, but it also is so heartbreaking to know that people like this truly exist in the world. We put our trust into this clinic and it completely backfired in our faces. We never went back here & warned all friends to avoid this place at all costs. I highly recommend Turquoise Animal Hospital in Pacific Beach/La Jolla area. Though they can be just as pricey, they have always been very efficient with getting back to us in a timely manner and providing our other animals with the love and respect they deserve.

Stacey C

Dr. Roper and Dr. P are great! I've come here for almost 14 years for all 3 of my fur babies and they were always well taken care of. The doctors and the staff are knowledgeable, kind and helpful and I knew my puppers were in good hands. I never felt rushed and my (sometimes excessive) questions and concerns were always addressed. They are understanding of a limited budget and don't try to oversell unnecessary tests or products. The one way streets to get to the office are kind of a pain, but well worth it for the quality of care received.