VCA Gentle Vets Animal Hospital - Honolulu, Hawaii

J. Butler

Gentle Vets has been a wonderful healthcare provider for my three cats, aged nine, seven, and two. They are great about getting my fur-babies in to see a doctor on short notice, and are always kind and caring. The only thing I would like that this vet doesn't do is that all care (vaccinations, blood draws, etc.) is done in the back rather than in the initial exam room. But the care my cats have gotten is excellent, and we are very happy with Gentle Vets.

Carla Capone

I am very thankful for finding VCA Gentle Vets Animal Hospital. Our 14 1/2 Pomeranian/Bichon dog was extremely sickened from overuse of medication. Dr. Pang offered amazing care and advice by suggesting subcutaneous fluids and other alternatives to relieve him of his condition. Our dog is much better and living with his kidney disease. Dr. Pang is patient, answered all our questions and was very supportive. Thank you again to her and her staff!!

Kaiana Kahikina

Just had our first experience at this facility to treat our dog. Dr. Fernandez did amazing with explaining treatment plan and pricing to make sure we were comfortable with everything before moving forward. I’m happy that we have a vet in our neighborhood that’s so awesome! Looking forward to coming back for all of our wellness and checkup visits in the future.

Joseph Hanley REMAX

To begin, I want to say that I never leave poor reviews unless I am greatly wronged. We took our golden retriever and her new litter of puppies in to this vet and they initially(on phone) quoted us $110 for the initial visit per animal but ended up charging us $150 per animal. Also, in the exam room, the doctor said that an x-ray was going to cost $200 but when they gave me the bill it showed over $300 and when I asked to speak to a manager regarding the pricing, I said that because I was quoted lower prices that I would not pay more and she basically said, “too bad it is what it is, and you have to pay”. They held my dog in the back until I paid the full price. There are other VCA animal hospitals on the island, so I highly recommend you take the extra 20 minutes to drive to those..

I am adding this second section in addition to the original review to respond to your comment. After you posted this response to my review, I spoke with a “Manager” from your office and the person basically did not address any of my issues, but instead gave excuses as to why they thought that they were correct. The woman seemed to take it personally, and did not address my issues in a way that made me feel I was heard.

joseph castiglione

Our wonderful pet Cassidy passed after more then 16 years with us. In her sleep and into God's hands.
We brought her to Gentle Vets for cremation.
She was returned to us today and were consumed by grief. Your staff presented to us her remains.
The card signed by the staff, the hair sample and paw imprint was incredible. So much love
And thank you so much for caring

Cindy p

I am a dog lover. I have 3 dogs and have been to just about every vet on the island living in Hawaii for many years. Gentle Vets is the BEST on the island for top quality, professional care. I love the staff and the vets. If you are looking for a vet that is a "cut above the rest", look no further! Gentle Vets is the one! They saved one of my dogs from a debilitating disease by simply operating on him, when other vets wanted to just give pain pills.

Bo Sueyoshi

My three dogs have been going to Gentle Vets since they first opened in Hawaii Kai. Words cannot express my gratitude for the excellent care they've given my pups. When my (4th) dog became very ill with heart disease, they treated her with meds that allowed her to remain with us for a couple more years than we could ever expect. When it came time for her to pass, Dr. Joe and Dr. Mariel Edhlund treated my husband and I and our fur baby as family and with utmost respect. She passed in a calm and loving atmosphere.

When my Maltese became deathly ill last year, they first stabilized her and then did emergency surgery. She should not have survived because she was so ill. It was only with their constant loving care (and incredible skill) that she's still with me today!

nick fowler

Rude. Dishonest. Overpriced. Avoid like the plague!!! Seriously DON’T TAKE YOUR BELOVED ANIMALS HERE!!! We arrived for our scheduled appointment on time and caught a girl in uniform about to head into the elevator (Devon, extremely snotty). We notified her we were there for our dog Maui’s appointment and she said “well did you call to notify us.” We said no sorry but we will now in that case if needed. She said “yes call” and disappeared into the elevator. We called moments later and Devon picked up. Not particularly logical or efficient, but ok. She said someone would come down shortly. She asked where we were parked in there petite parking garage and said someone would be down momentarily. 25 min later when nobody showed my typically extremely patient 77 yr old mom said should we just go? I stupidly said no we waited this long, just call back. Devon again, rudely informed us that someone would be there when they had a moment. 5 min later a friendly male showed up and took Maui w/him. We had waited at that point for 30 min past our scheduled appointment time. Another 45 min or so later we received a call saying that Maui had a chip in his tooth and it would cost roughly $900 to fix it. I recently had a chip in my tooth and it cost $20. Just saying. We said ok, we are gonna ask for another opinion elsewhere, $900 ish dollars to us seemed rather exorbitant. The person on the phone then proceeded to attempt to sell us flea medication, (not sure if it was Devon this time because my mom took it off speaker phone this time to hear better because we were driving back there) he didn’t have any fleas, we just took him to the doggy spa at PetCoand he got glowing reviews there earlier this week. When we didn’t bite there they tried to sell us more of the anti-itch allergy pills we still had from our previous visit. We didn’t go for the upsells. Once we arrived Devon told us (on speakerphone) for my mom and myself to hear that it was $31 for the consultation and asked for my credit card #, The price seemed more than fair. The same nice guy who came down w/Maui earlier delivered him w/out a word this time around. Seemed off, like we were being spoken ill of for deciding to go elsewhere. Who knows. I checked my card statement later in the evening only to see the consultation actually cost $74 and some change. I intend to fight it w/my credit card company since after I called Devon back she initially attempted to act like I had spoken w/someone else and then when she started mentioning specific details in the conversation said “I would never have said that” only to claim moments later heatedly that she had told us it was $74. We were never given a receipt. She was on speaker phone and distinctly said $31. My mother and I will both attest to that. We won’t be returning and Hawaii Kai is an extremely small place where we have lived for the past 29 yrs. Word travels fast on the coconut wireless, especially among pet owners who love their furry family members.