VCA Palo Alto Animal Hospital - Palo Alto, California

S T

This place is amazing. As background, I've been going to Adobe Animal Hospital for +20 years. After they expanded and moved to their bigger location, their service changed. It wasn't the little hospital that once cared for my many canines. Somewhere along the road they lost that community vet vibe I really loved. Ever since, I'd been keeping an eye out for a good local vet. A few years ago, while cat sitting for a good friend, I ended up having to make an emergency visit to this VCA. It turned out my friend's cat, who was a senior with a myriad of health issues, had to be put down. With my friend out of town and having to work with the doctors and nurses at VCA myself, I was blown away by their empathy, kindness and end of life care. They were professional, thoughtful and accommodated me even though I was not the owner. I was able to get see my friend's cat and hold my phone up to his ear so they could say their final good-byes. When it came time for me to find another vet for my 16yo grumpy floof and my newly adopted semi-feral kitten, this was the only place I considered. And, I've actually referred several people here before becoming a client myself because they're that good. Each visit reminds me of what makes this hospital so great. From Marisa to Cynthia to Dr. Dean they're an all around great team and you can't go wrong if you choose to bring your fur babies here.

P

DONT COME HERE IF YOU DONT LOOK RICH. The vet that helped me pretty much called me a helicopter parent and I know she was going based off my appearance. Im paying the CareClub price at a different VCA, I’m not poor. Anyways, I was reassured over and over that my dog did not have a foxtail lodged in her mouth. Even after I physically saw it, they said it was nothing. We get home and I notice that my dog is still acting unusual and uncomfortable, I look and what do I find? The fox tail. I feel her lower mouth to see if there's any bumps and guess what? Her lower left jaw is swollen in one particular area and it's RED. I'm not a vet and even I know that is where the foxtail is and it is getting INFECTED. I paid and had to believe the word of these people when I knew deep down in my gut something was still wrong with my dog. And even when I tried to explain my concerns, they acted so offended as if they knew better than me, and of course they do, but I know MY dog better than them.
PS. I had to come to this VCA because the one I normally go to was closed on that particular day. I ended up going to MedVet in Mountain View and their whole service AND demeanor, beginning to end, impeccable. Perfect. I recommend MedVet over this VCA in Palo Alto.

Kate Koudouna

Everyone is wonderful and helpful. Brought my dog in for a procedure. The receptionist went above and beyond to find us a same-day appointment, explain the pricing, and after care. Dr. K took the time to call us twice before and after the procedure to keep us in the loop and get our consent. They also texted me the day after to check in and answered all my questions. Everyone is super nice and clearly loves what they do.

Would give more stars if possible.

Kathi E

We had a tragic experience with this vet. Our 5-year old cat had trouble breathing and we brought him there for an unplanned check up for an entire day. The diagnosis was allergies or potentially light asthma. Two weeks later, our cat suddenly died of what appears to be HCM (a heart disease). We had no knowledge of the possibility of a heart condition or that it could be fatal if untreated. We are heartbroken and can’t stop thinking we may have been able to save him if we had gotten a diagnosis or even just a suspicion of something this serious.

A.C. Ross

Had to have my sister's dog put to sleep due to old age. The staff was amazing and it was very nice to see people care so much but not only the pet but the customer as well...

ian newbury

They saw my unwell cat with a couple of hours notice, they took her in and were so friendly and kept me informed every step of the way! I'm very pleased I found them an will definitely be going back- hopefully not too soon though! It's stressful trying to find someone you can trust especially in these times when it's hard to actually be with your sick animals in vets visits , I wouldn't have any hesitation leaving my fur babies here.

Bali Pulendran

Reasonable service and doctors. But EXTREMELY unpredictable and whimsical hours! The hours of operation sign outside says they will be open on Saturdays from 8am to 5pm. I am here at their hospital on Saturday at 10.20am and the place is closed! I called their number and there is no indication about the hours of operation.
Another problem I have with this VCA Palo Alto hospital is how it is almost impossible to get through to a human when you call.
All on all I would give this place a solid B- (B minus) grade!

Kyna Byrd

I'm new to the area, but this is, without a doubt, one of the best vets I've ever been to. The staff is so friendly and is so communicative with us about our cats, going far above and beyond the bare minimum. I'm very thankful to have found them!