VCA TLC Animal Hospital - West Hollywood, California

Ted Gleason

This vets negligence cost my dog his life. I read the bad reviews four years ago when I got a dog. I thought that crazy people write ranting crazy 1 star reviews and this vet is two blocks from my house. I was wrong. I can barely put into words how bad this place is. I discovered a lump that was changing sizes under my dogs ear two years ago. I brought my dog here no less than 6 times about this issue and each time I was told it was allergies and a cyst. I was charged between $300 and $600 for the visit and the medication each time. A week ago the lump under his ear swelled up and started to bleed. I went back to VCA TLC and they told me that I needed to go to VCA West LA for a biopsy. VCA West LA let me know that my dog has stage 3 cancer, it is now inoperable and he has a couple months left to live. They told me that had VCA TLC been more proactive and given me correct information he could have had surgery two years ago and been fine. I have no idea how these people live with themselves. But I beg you if you care at all about your pet - go to ANY other vet. Literally any vet on the planet is better than this one. I just have to believe that some day each person working here will get what it is that they deserve, I cannot imagine that it is easy to live with yourself when you are this evil. I've included images of my dog the day I brought him in where he looks relatively normal last week and what has progressed since. I just want to reiterate, had I gone to a real vet - most likely ANY other vet - this could have been avoided. YOU can avoid this. I wish more than anything I had paid more attention to the information available about this place.

Gini Volante

Dr. Heibert is an exceptional veterinarian. His knowledge and care is unmatched. He has been our vet for over 10 years, with multiple dogs and through all levels of care. He is the best!

kmacneil91

I was surprised to see a number of one star reviews because I had a great experience here. I actually called MASH first and they said they were at full capacity so they couldn't take my dog in, which to me is ridiculous because you don't see human ERs turn people away just because there's a lot of people there. Second, VCA saw my dog right away. The facilities were super clean and professional looking, better than any vet I've been to. All of the employees were super sweet and helpful. They addressed all of my concerns. My baby cut his leg and they got it stapled up right away and sent me home with antibiotics. The cone they gave me is rather floppy and he's managed to learn how to get out of it, but everything else was great. They even charged me less than they quoted me over the phone. While it's going to be more expensive than a regular vet, think of it like an urgent care you'd go to when you need something right away when you can't get into a vet after hours. I was overall impressed.

Mari Durene

I have had an amazing experience with this office over the past few months. My Pitbull Sky has been experiencing some health issues since March, and we needed to find her a specialist. I am elated that I found Dr Feldman, him and his team have been incredible to me & my pup!
They have been reliable, genuinely caring, helpful, and super communicative with me through this entire process & even check in on Sky in between our appointment visits. Specialty care is not cheap, but the care we have received is worth every penny. It was definitely scary for me navigating all of her health issues through the pandemic, and trusting that they were giving her the best care, as I was not able to go into the office with her because of covid protocols.
Today, now that everything has opened up, I was able to go in with Sky and could finally able to meet Dr Feldman in person, and was so delighted! I’ve never seen my dog so calm and happy at the vet! All of the staff remembered her & treat her so well with so much love and care. I will never go anywhere else for as long as Sky is around.
THANK YOU GUYS SO MUCH ❤️❤️❤️

Jonathan M

Dani goes above and beyond for the customers while other team members are disrespectful.

Lady, I know I’m late for my appointment, no need to talk about me like I’m not there. I’ll leave, no need to be crass.

Leah Peterson

In spite of the website and maps saying they were open another 2 hours, I got there and it was closed. “Sorry, you visited us after hours.” Infuriating because directly behind the clapboard, posted on the door said that they were open on Saturday until 6 PM. The time I visited was 4:15 PM. Why does this world so suck after Covid?!

Stacey Cole

I really like the front desk staff they are always friendly and speedy. The techs are great. Dr. Shim is so gentle with my boys (dogs) and we are always happy to see her.

Donna Z

I've been going to Dr. Hiebert and his team for almost 4 years now. One of my girls had some scary symptoms yesterday, throwing up water, crying out in pain. I was so freaked out. I called VCA immediately, and they squeezed me in with another vet, Dr. Matloob, as Dr. Hiebert was booked and in surgeries. Dr. Matloob was caring and knowledgeable, and suggested two options, both of which were reasonable in price. Thankfully my little Megan is feeling much better today after some anti-nausea meds and re-hydration.

Reading some of the other reviews, with regards to the vets, it's like with any hospital, some doctors you will like, some you won't. Luckily I've found all the vet techs, the two vets, and one specialist I've seen there to be wonderfully caring - otherwise I wouldn't have returned. The front desk is sometimes a little cooler, but they are front facing, and frankly I've seen people be rude to them. With what they encounter on a daily basis with emergencies and such, an element of apathy comes into play. Every time I've called in, and it's been at all hours with regards to my three senior dogs, the persons I've spoken with were all friendly and helpful.
Thanks for caring!