VCA Valley Animal Medical Center - Indio, California

Leonor Gomez

Muy Agradecida... llevé a mi perrito muy mal del estómago, incluso arrojando un poco de sangre, y la atención del todo el personal fue increíble, son muy amables y bondadosos tanto para con nosotros como para nuestras mascotas(que son el Alma de nuestro núcleo familiar)...de inmediato lo atendieron y no hay forma de describir la calidad de tiempo que nos concedieron checando lo bien, haciéndole sus estudios, administrando sus medicamentos, y dejando muy claras y resueltas mis dudas....
De corazón gracias ? y lo recomiendo ampliamente...

Mark Aguilar

I am giving ⭐️⭐️⭐️⭐️ stars to the staff at the front deck. Amazing, caring people. I am giving ⭐️⭐️⭐️⭐️ stars to the Doctor that assisted my dog. But I tell you this. I give one ⭐️ star to the VCA COMPANY!! (If I could, I would give no start) for the prices that VCA puts on people that cannot afford to pay those kind of prices!!!! Ridiculous!!!
Before anything can happen, it is $250 just to examine the dogs. Then they come back and tell you the exact price for what it is they are going to do. My dog broke his leg. Just for a temporary fixe it cost me $1900. I would still have to come back in a week to change the cast and bandages another $500. And talk about surgery. The estimate for surgery and then coming back and doing after surgery evaluations, would have been $7000 to $8000 dollars. I don't know about you but I can't spend that kind of money in 1 day.
!!!!!!!! MUST READ THIS PART!!!!!!!!
I know it's not for everyone and it may be a challenge for people to get there, but let me tell you. I was given information about a great Veterinarian and emergency 24 hour hospital service in Mexicali, Mexico. We got there 06/05/24 at 12:30 the nurse broke down the service which was the same thing VCA was going to do. Surgery with a titanium plate for my dog's leg also physical therapy and an extra day for recovery (3 days at this hospital!! What would that have cost at VCA!!) The total price of $1365.70!!!! We agreed on the service and they did it that day! We then were called at nine o'clock that night and told that our dog had came out of surgery and was recovering great.

I'm not mad at the people who work at VCA it's the owners who make the decision on the prices for VCA. Unless it's a dire emergency, I will have to go there...?

Linda Murillo

I had an emergency with my cat and we took him here. The staff were super helpful and caring. Dr. Kingsley was our vet and went above and beyond to help us. She gave us a few options that would work with our budget. We started his treatment plan and he’s on the way to recovery ? I highly recommend bringing your pets here I left very satisfied with everything they did

Robin Ezzo

I have went to this hospital many times in the last 10 years. You may have longer waits since it is an emergency hospital but everyone has always been very kind and courteous. This is the only place I can actually get in to see a vet anywhere near here. Dr. Baxter was amazing and gave me some helpful suggestions that actual help reduce my dogs tumor. God bless all the vets and assistants. There are not enough out there and our poor animals are suffering. Please be kinds to all of these angels

Marla Heller

Brought my cat in late on a Friday, with a bloody chin. The staff was wonderful and welcoming. My cat was seen by Dr Singh, who cleaned it up and found a cat bite. (We have 3.) Because this cat is difficult to medicate orally, Dr Singh gave him long-lasting antibiotic and pain med. our cat healed beautifully in a week and is back to being a troublemaker. Thank you so much!!

Alex Rodriguez

This is my Marshmallow. We had to take him to VCA Animal Hospital on Sunday evening. The staff at VCA Hospital did a fantastic job with Marshmallow, showing kindness and compassion throughout our entire experience, from the phone call to our visit and departure. I am grateful to all the staff for their excellent care in helping Marshmallow recover.

HDS

This is my 5-star review from March 2023: About 2 hours after a hike in Rancho Mirage on the Big Horn Overlook Trail, I realized that my Golden Retriever (Bentley) had been poisoned. He was increasingly confused and anxious and ultimately started circling non-stop. I didn’t know where to go with a pet emergency in the evening, but a friend found this hospital in Indio, which was apparently the only facility of its kind in the Palm Springs area.

I raced to the hospital with the knowledge that they currently had a several hour wait-time. Upon arrival at roughly 10pm, the friendly and attentive staff determined that Bentley needed urgent care and they took him immediately. They quickly determined that he had ingested methamphetamine, amphetamine and THC. They did what was necessary to save his life and ensure no permanent muscle or brain damage. The vet in charge that evening was Dr. Brittany Yates. She calmly explained the situation, including what needed to be done, and she applauded me for rushing to the hospital. A delay of several further hours might have been disastrous! She also recommended that dogs always be on leash on desert trails near the city due to drug addicts who commonly leave behind methamphetamine and similar drugs in one form or another (including their poop, which was likely Bentley’s source of the drugs).

Bentley was discharged at 5pm the following day. When I picked him up, he was still quite high and walked like a drunken sailor! He was out of the woods and they felt it would be best for him to be in a quiet home environment. He was not normal for another 48 hours!!! This was a close call and I’m so thankful to Brittany and the other staff members.

I’d like to mention one more thing. Before I left Bentley overnight, I happily paid the estimated charges for the initial 24 hours. When I picked him up, I received a significant refund since he didn’t need as much as they thought. I was very impressed by their honesty and the fact that they didn’t keep him longer than necessary! I'm happy to report that Bentley remains my best buddy and I’m so thankful that this hospital was available after our misadventure!!!

Araceli Beltran

I was considering writing a review about my experience at this hospital. However, nothing can bring my beloved pet, Lali, back. In short, regarding the Vet-Jana Baxter, she has horrible bedside manners and no compassion. Despite waiting 8 hours and paying $2675.07, I received little communication from Vet Jana Baxter. When I arrived at this hospital, Lali was still alive, but after 8 hours of inept treatment, no compassion, nor any communication, Vet Jana Baxter told me that my beloved Lali had passed away. I made a terrible decision taking her to this hospital. It will haunt me for the rest of my life.

I arrived at the hospital at 9:40 am with my beloved Lali, who was having trouble breathing. They did a triage on Lali's. They took her vitals and took her to the back to place her on an oxygen bed.
I agreed, thinking they would keep me informed, but that did not happen. I waited two hours, thinking Lali was getting treated, but that was not happening. Finally, one of the front staff members kindly went to the back, took a small video clip of Lali, and showed it to me. Lali was still in the oxygen bed, but there was no sign that the Vet had seen her. I thought "triage" meant emergency, and the Vet needed to address it as an emergency. Finally, after two and half hours of waiting, the Vet, Jana Baxter, came and said she would "be right back." That did not happen—total definition of lousy bedside manners.

Communication only happened if I prompted; we waited several more hours without any updates. The Vet, Baxter, finally called me at 4:57 pm to review Lali's x-rays and lab work. I told the Vet we were in the lobby and could talk in person. She then said she would instead give me the results over the phone. I found that so impersonal and weird. She proceeded with Lali's results, and very casually, she told me they had to perform CPR on Lali. I was shocked that no one bothered to come out and let us know. I told her my husband and I had been waiting in the lobby and asked why no one had come out to let us know. She said I will bring you both to a room to review her results.

I asked the Vet, Jana Baxter, what happened and when they gave CPR to Lali. She said they had taken Lali out to pee and that she had collapsed, but she was okay now. She continued discussing the x-ray results when another employee came to the room looking for her. The Vet left and returned within a minute to tell me Lali did not make it. A minute ago, the Vet was telling me she was going to give me heart medication and liver medication and was going to refer her to the Redlands Animal Hospital, and suddenly, she was telling me Lali didn't make it. 8hrs of hardly any communication, the minute she decides to communicate, Lali does not make it. Plus, she was diagnosing Lali with different health issues besides the one I had brought her to this place. During the time Vet Baxter performed CPR on my Lali, I am positive, as a doctor, they had an idea of whether she would make it or not. However, they did not inform me that they took away my last chance to be with my beloved Lali before passing away. Making her go through the ordeal was unethical when they could have determined the outcome earlier. Not even after doing CPR on Lali thought it was time to communicate with me.

I handed them my Lali alive, and 8 hours later, with hardly any communication, they finally let me see her, but she was on a metal table with a blanket over her. I got close to my beloved Lali to say my goodbyes, and even then, the Vet, Jana Baxter, told me, "Don't touch her ears; I just put medication in them." There was no explanation as to why she put medication in her ears. Lali's health problem was her collapsed trachea, not her ears. I have a plethora of unanswered questions. To this day, I don't know what the cause of her death was or if she even got any medical treatment. I regret trusting my precious Lali to such unscrupulous, unfeeling people. They robbed us of a peaceful passing and closure.