VetCheck Pet Urgent Care Center Bloomington - Bloomington, Indiana

Pluto S. ?.

The hospital is very nice, staff is friendly and caring. My wife had a very pleasant visit for an urgent examination for our dog, although a little expensive, we were relieved after a thorough exam.
Until we found out the expiration date on the prescribed medication is from last year. On the basis of good will, we asked for clarification and asked for a refund of the $20 medication out of the $1106.47 total bill, and was told no and they insisted that the expiration date was a misprint and the pills are fine. We asked nicely for proofs of updated expiration date and was told we have to visit them again and just see they pour some new pills from a bottle with OK expiration date. Since I currently work out of state and have our only car with me, it will be an extra hassle for my wife to travel to the other side of town just for their mistake. We proposed that the simplest way was for us to dispose the pill and get a refund, so we can get prescription from our nearest vet or online. However, the phone got cold hung up twice by two different receptionist.
At this point, we have no good will towards this emergency care, at least to its reception and how they respond to our legitimate concerns.
By leaving this review, we may be denied to use their service again, but I feel we need to make Bloomington pet owners to be aware of their practice. We were also prescribed 28 pills of 125 mg amoxiclav for over $160, luckily I was able to search online and found similar prescription for about 1/100 of the price before we also pay for that.
I still respect the individuals who handle our emergency visit yesterday and willing to believe it might be a sincere mistake, so I redacted any personal information on the review photo. I was, however, deeply disappointed at how they handle the mistake.

Shell D.

Very kind and sincere staff there that helped us last night. Yes, they are expensive, but the staff has no control over that, so it would be unfair to put that on them. What I can put on them is a compliment for their quickness, accuracy and patience with a friend of mine when we thought her pet may have ingested Advil. The Dr. came out and sat down with us and explained what she was doing and why 2-3 times, just to keep us from sitting there worrying. So grateful to be able to spend 20 minutes driving to an urgent care facility rather than 1-2 hours in snow and ice. Thanks to the 2/17/25 evening staff (the gentleman behind the front desk, our Doctor and our tech) for their dedication and kindnesses, we appreciate you.

Aysa S.

The other day I brought my cat in and was a patient of Dr.Kevins. Dr. Kevin was not only kind but was able to choose the test we needed (in that moment we could only afford 1). The test he chose ended up being the one that was most telling. We were immediately (and efficiently) transferred to Indianapolis. Dr. Kevin saved my cats life. Thank you Vet Check!

Jeanice C.

We have been there twice now. They are efficient, caring, and thorough. It's good to have emergency vet in town, they are relatively expensive though, both times bill was over 500. Second time was over 1600 but to be fair we did get a full blood work and that was over a thousand at our reg Vet. One of the workers adopted a dog that came in with gun shot wounds and couldn't afford the surgeries. That was such a caring move, I was deeply moved by that act of compassion. Thank you for being here!

Sarah S.

Where do I even start with this place? I had a very old cat named Beans, I say this to preface my review by saying I knew death was soon for him. Several months ago now, he rapidly began declining on a Sunday. Which meant I had to take him to a vet that was open on the weekend. He was in very rough condition, and really had no more than a few hours left. Yet I still decided to bring him to VetCheck because I thought I would be sparing him from anymore pain. Immediately when I got there, they took him from me and did a 30 second-1min "rapid checkup" and determined he was in fact dying and needed to be euthanized. They immediately gave me the pricing for the euthanasia. Forgive me for not remembering the exact prices, it's taken me months to feel ready to write this review because the whole experience was very traumatizing. The cheapest option was somewhere around $300 and would have required me to take his body. After allowing me a few minutes with Beans and to decide between the options, someone came back in and told me that I needed to make a decision immediately because my cat was suffering. I chose the option to have him euthanized and scattered at their butterfly garden which was around $465. I truly believe that they rushed me because if they didn't he would have died without the medication, meaning I would not be paying them. I believe they rushed me to make a decision because they wanted my money. The whole process went fast and the vet administering the medication sounded monotone and as if he was reading from a script when he announced he would check for a pulse and then saw that there was not one, meaning that my cat had passed. It all felt very sanitized, very rushed, and very, very insensitive. I was in tears and inconsolable. To make matters even worse when I went to pay, my bill somehow came out to $650 to euthanize my dying cat on a Sunday. That "rapid checkup" that took one minute at most cost somewhere in the neighborhood of $95-100. How emergency vets have the audacity to charge this much money for pet owners in impossible situations is heinous. How good and honest veterinarians can seek employment at these places is unbelievable to me. If I could give them zero stars I would. I miss Beans so much and I wish he would have died in the comfort of my home than at a place like this. I regret taking my cat here in his last moments. Please never go to this place if you can help it.

Anna G. B.

So thankful for the team at VetCheck Bloomington. They were all incredibly professional and friendly, the intake staff, techs, the vet, everyone. They answered every single one of my many questions regarding the health of my two 5-month-old puppies and took care of our urgent needs on a Saturday night. The pricing was fair and appropriate for the urgent service. Thank you all so much!

Trisha

Although the price is not ideal, I completely understand that it’s an urgent care center, but they did a great job getting her in quickly and being as understanding as possible. I was extremely worried about my dog and I’m glad that they were able to help her. I know many people are worried about the cost, but I feel that getting your pet the best care possible is what is the most important, and this place does a great job of that. Thank you to the nurse/vet assistant who helped us today, I don’t know her name but she was extremely helpful as well as the doctor and man at the front desk. This was a quick process that eased my worries!

Cindy P.

We loved the Doctors and staff! They were very concerned for our dog. Made me feel very comfortable! We will be back that’s for sure

Cindy p