Vetco Total Care Animal Hospital - Avondale, Arizona

Ev

I've taken my two dogs and cat here since November, they've received good care in all that time which I'm very thankful for. My Chihuahua used to have allergies so bad she would scratch her skin raw but now she no longer scratches and fur is growing back in places she was balding from. My favorite thing about Vetco Total Care is how I get points from my vet visit that get me rewards to use throughout Petco!

Ashley Borys

I’ve taken my pet here several times, but recently they have had different veterinarians rotating through the facility. They will not renew my pets anti-itch cream until I bring them in for an additional visit even though I was just there. They are requiring me to bring her in because it’s a “new vet “ and unless that person specifically saw my pet, they can’t prescribe the cream. Even though it’s the same cream we have been using for years. Their lack of staff is now costing me more $$$.

Sarah Conklin

TLDR: Just an all around mess. Inconsistent information and hours with no communication to customers.

The initial vet appointment went fine. Everything else since then has been a nightmare.

I was given incorrect information about the vaccines my dog was given. Causing me to have to reschedule other appointments.

I was told to call back within a week of my appointment to pick up a prescription. Then when I did call, I was told I’d have to wait till the antibiotics were done. Which is fine, but why did you tell me I needed to call within a week?

So now it’s time for me to get the prescription and I’ve been calling and leaving messages for DAYS with no response or call back. I’ve always called during business hours, no one picks up. My dog needs her medication and I have no way of getting it for her, and no one’s responding. So now she is suffering because they just ghosted everyone.

There’s nothing on their website or voicemail that says they’re closed. There’s not even a sign on their door. You have to show up and walk inside the Petco to figure out they’re closed. And when you do there is no one from the Vetco to talk to.

No one in the actual Petco has any ideas of when they will be open or where we should go in the meantime and there is no way to contact ANYONE from Vetco.
I get that it’s a sister company, but it’s in your building and your customer base is identical. You should be informed on what’s going on.

If I could afford another vet appointment somewhere else, I would just get a different prescription, but I’ve already payed near $100 for the visit and was assured multiple times, that I would be able to just pick up the prescription. Clearly not.

I don’t know if it’s a staffing issue or what’s going on but regardless this is completely unacceptable.
It’s unprofessional and really unresponsible, to just close your doors with no notice or warning to any of your customers. Especially when you’re what’s stands between animals and their medication.

Just go somewhere else if you can.

Edit: I went in yet again and they were open and gave me my pets prescription. I wish things had been handled differently because the staff themselves are very kind. Unfortunately that doesn’t make up for the unprofessionalism.
“oh we were closed” is not an appropriate response to the situation. You did not give any notice of the closure nor did you put it down anywhere for your clients to find.

Violeta Limon

Racist doctor!!!! Bad doctor!!!!! Dr. Cole is a really bad doctor. Things/traffic happens in life and we got 5 minutes late. They did not take in my dog for his shots. The clinic does not close until 6pm on Friday and they closed the doors at 4:40pm, unbelievable! They not care for our pets health. They just want to go home.

Melody Joy Torres

My 9 year old shih tzu/maltese was experiencing a lot of pain and discomfort. I called a few vets near me and everyone was booked solid and wasn’t taking in walk ins. Fortunately I called Vetco in Avondale and they had an opening on the same day. The person who took my call was so kind and friendly. When I arrived to the office , I was greeted by front desk and immediately taken back to a room. We were 15 minutes early and they took us back. The tech named Michael came in and triaged my dog , he was so patient and kind to my dog. He listened to me and observed my dog. He focused on making sure that my dog- Mochi calmed down and felt safe. As we all know, most dogs hate the vet and any type of medical setting. It’s almost as is they sense fear around them. Mochi wasn’t able to get on the table let alone allowed us to lift him so Michael took the time to work with him on the floor until Mochi relaxed. When Dr Bycroft came in, he was the same way . Super empathetic and caring. He assessed and observed Mochi , he took his time and I didn’t feel rushed. It takes a certain kind of person to work with animals, this team at Vetco is exceptional and marvelous. By the time they finished with labs and X-ray , they explained his plan of care and answered all my questions. If you want to excellent care , take your pet here. They’ll be in great hands and well cared for.

Jewel Anna

I have never been more pissed in my life. originally I had two appointments one of them was at 3:30 and another was at 1:15, I canceled the 330, I drove 25 minutes to the 1:15 Appointment just for them to tell me that both of them were canceled. I don’t have any other time to be able to get to the vet and they couldn’t even make time to see me even after showing my confirmation for the 1:15. I am so irritated. I will never come back to this location ever again.

UPDATE: I couldnt find another vet to take her to after my appointment was cancelled by Vetco and my cat died. I loathe petco and any location they have. DO NOT GO HERE.

Willow Ufgood

It was pretty good. Started off bad, I was 10
Minutes late and I know that’s bad but I had called and let them know and come on, my dog is sick, you’re going to bump my appointment and prolong her misery? That’s not very compassionate. Anyway, they let me wait for an opening and it did happen pretty quickly. The technician was very nice and asked good questions and was thorough. I was kept informed by all staff as to what was going on. Then the doctor came in and that was great too, he was good with my dog who is not that nice in all honesty. He told me what he thought should be done then the tech told me how much stuff would cost and I agreed and they did their thing and I paid and left. I think I’ll make this my regular vet going forward. It was just a rocky opening.

Trish Sinis

I rushed home from work, picked up the puppy, I didn't want to be late. They ask me, how long do I have my puppy ... 3 days. OOPS ! They will NOT GIVE ANY VACCINATIONS IF YOU DO NOT HAVE YOUR DOG FOR 7 DAYS OR MORE. Don't know why, but they refused. They don't mention this on the website. Btw NO OTHER VET told me this.