Veterinary Wellness Center of New Haven - New Haven, Connecticut

Kelsey

We have had a great experience with both our dogs at VWCNH. All of the vets we’ve seen have been knowledgeable and positive with our dogs, especially our younger dog who has serious vet anxiety. Their prices are fair for the region and they always call to check in on your pets especially if on medication, etc. I highly recommend them with confidence!

Elaine Cheng

The vet and employees are nice enough, but I had a feeling that the vet was trying to upcharge me because they offered my cat a really expensive sedative “special made for cats” that was even more expensive that the one used for humans… it’s fine because I have insurance. It does seem to be a bourgeoiser place (the only one walking distance from Yale campus).

Sharmin Akhter

We’ve been coming here for 3 years now. Dr. Lisa McKay and staff have been providing great care to our rescue Luna. She went through heartworm treatment and dental work. It gave us a lot of relief to know that she was in good hands. They are very busy but it’s worth it.

James Flewellyn

Years ago, my cat was very sick and the two ER vets I brought him to really didn't do much to help. Not only did these guys go WELL above and beyond to help me out, they also are excellent at dealing with my kitty. Every vet I've seen here for routine checkups is extremely good at dealing with my cat, every tech is extremely friendly, all the staff is nice.

I literally can't recommend this practice enough.

Jamil Rahman

The staff and vets are nice, but this place is extremely overpriced, and they will try to charge you at every step. There have been a few instances of overcharging (i.e., charging for a whole box of flea meds when I only got one, taking unnecessary blood tests without prior permission and then charging for it, etc.), and vet visits in general are just very expensive. Overall wouldn’t recommend coming here

RESPONSE to vet’s reply: the bloodwork issue was not made clear to me at the time. They previously called and said blood work MIGHT need to be done, but then they went ahead and did it and then charged me for it. At no point did they mention I could refuse it, especially since I didn’t even know they would be doing it anyways. In addition, I just simply inquired about a drug (I was thinking of traveling with my cat, but didn’t end up doing so), and they went ahead and ordered it for me and again charged me for it without telling me ahead of time that they’d order it for me.

Lex H

I rescued a cat and I took him here because it was the closest place. He had been attacked by another cat and had an infected wound in his paw. For the first visit it was very expensive which I didn't think anything of because it was the first visit. However, their treatment for the infection/wound was a spray that was alcohol based so the cat hated it and felt pain. It also was more and more expensive each time.

Not only that, but I kept spraying and he wasn't getting better. On top of that, there was a second wound that they missed even though I told them his backstory so they should have thoroughly checked him. They just made me keep coming in every 14 days hoping the spray and antibiotics would do the trick. It did not and they just charged me a fortune- they charged me for the visit plus whatever they did to him.

I ended up taking him to another vet who had the cat's problem solved within 2 weeks and thoroughly checked him which included shaving him down, suturing him, and bandaging him (3 things Veterinary Wellness Center didn't do). The second vet also only charged for whatever they did and not the base fee of just showing up.

Overall, people at this place are nice, but it is too expensive and unhelpful.

Edit after their response:

Hello, thank you for responding back. Yes, you are correct in that some shaving happened; however, only a tiny amount of hair was shaved and thus 3 other wounds were missed. I would have expected a vet would give a thorough check of a cat that came from a hoarding situation and had gotten into a fight with other cats. In addition, surgery was never mentioned as an immediate solution. The vet said to continue the spray and perhaps much later surgery would be needed. It was never brought up besides the first visit. Thank you for taking into consideration my comfort level; however, would have made me most comfortable is if I wasn’t being overcharged for services that weren’t really helping my cat. Overall, like I said, this vet has really nice people and vets, but it is overpriced and makes solutions longer than they should be. Recommend other vets in the area.

Heidi Bowder

Extremely happy with my experience! Dr. Morgan MacKay and Dr Lisa MacKay helped my 15yo pitty Scooby enjoy life again. Scooby had a full dental and now he is playing with his toys and acting like a puppy! Its sooo nice to have my old man happy again!! THANK YOU!!

Renee Puente

All the Doctors here are compassionate and thorough. I've been coming here for almost 10 years now. Huge shout out to techs Mickey and Legend for being kind and efficient with my fiesty senior pup today. Legend is the only person who can get in hugs and kisses while soothing my anxious baby!