Western Carolina Regional Animal Hospital & Veterinary Emergency Hospital - Flat Rock, North Carolina

Maria N Tuco

Te ayudan con tus animales los recomiendo

Emily-Merrin Leamy Stearns

Our dog, Cosmo, was bitten by a venomous snake and this was the closest emergency vet who had anti-venom. I called them 20 minutes out to give them our info, and they saw him right away. He spent the night, and all treatment, etc. was communicated very well. If we lived closer, I'd probably make this our regular vet!

Their facility is super nice and clean, and all staff were very understanding.

Large Toaster

Leo says thank you for fixing his paw! All of our animals receive fantastic care at this hospital. When we found a stray baby they helped us with his chip and attempt to locate his owners. We moved pretty far away but never considered another office because they are calm, professional, and capable.

Lindsay Carr

After 2 previous, not so great experiences with this emergency hospital, I tried to ‘forgive and forget’ when I found myself rushing to this facility on a Friday at 5pm. I can now say, without a doubt, I will never make the mistake again of thinking the people inside that building are capable of empathy for people or animals. Point me in any other direction, name your price, doesn’t matter how long it takes to get there, I’ll go anywhere else, but never again, this place.
For the first time in their 4 year history together, my 250lb neapolitan mastiff lunged and caught my 60lb lab/boxer mix by the throat, and went for the kill. It was a new and traumatic experience for all 3 of us, as they have always shared meal time together so this was a normal Friday afternoon, up until about the time it wasn’t. Big boy latched onto him and would not let go. When he started to shake him, I thought for sure this was about to be the newest worst day of my life. After a solid minute of struggling, a final bite to the ear, had big boy releasing him.
When I arrived at the clinic, I was concerned but well aware this was not a life or death situation. Leave it to Ms. I hate my job, possibly my life, and definitely the very busy emergency filled shift to word every remark in a way that made me feel shame for even thinking I was having any kind of emergency. She found a way to tell me on 3 occasions that my dog was “not actively bleeding” while he bled all over my car seats, car dog bed, and about 30 paper towels, over the course of my time outside waiting in the parking lot for someone to just assess his wounds. He was still bleeding over 4 hours later, back at home, when she called to see if I was still in the parking lot. Are there puddles of blood everywhere? No. If you don’t blot the 3”gash, and 4 puncture wound/tears in his neck every minute, will it start to drip off his fur? Absolutely it will. Because it’s actively bleeding.
If you’re looking for even the smallest, basic amount of communication and help from an emergency vet, keeping driving right past this one.

Aspen Ward

The people here are so kind and professional. They obviously know what they are talking about! The facility is clean, and looks amazing! Just had to bring in my 3-year-old Aussie (at 9 at night!) because of seizures, and I know where I will be bringing any of my animals in the future during an emergency.

Patricia Couch

Wiggles had an emergency, and I took her here. They were kind and patient with her and myself. They eased my worries and got us in and out. They didn't try to do unnecessary tests. I really am grateful to them. Thanks for saving my little girl

Brian Robinson

This was the worst experience we ever had with a vet. We understand that emergency veterinary services cost money and we're all for paying for our amazing fur baby. He's people strategically will try to coerce you or persuade you into purchasing emergency care for your animal. We arrived to building was locked. We were frantic as our dog was in the middle of the biggest largest amount of pain and anxiety she's ever been in. They open the doors after they took their sweet time. Just slowly walk into the button. After that we calmly explained what was going on. We were then instructed to call poison control but a specific one that they told us to call and then when we did my wife was on hold with poison control while the vet asked me to help weigh our animal and we did and then after that she said we will take her and examine her and I said I know what she needs. She needs to throw up, give her some hydrogen peroxide or whatever you can. Kopectate. Or whatever. Anyways it wasn't until after they took her to the back when she came out and said you need to fill this form out also and it's going to be $200. My wife called me explained we don't have that. Can you help us and she said you can apply for funding. If not we can't help you. We immediately said give us back shadow our dog. Furious as we were. We tried to leave with causing his little as seen as possible. As you can imagine, we were frustrated and feeling helpless as these people waited until they had our animal in the back. Thinking that we would just fall into there a little medical trap. We all know as soon as we knocked on that window she could have said anything right then in there like excuse me but it's $200 for emergency care. Are you sure you want to come in or anything instead of trying to coase us? It was scammy. She probably wanted cash, besides the fact she wasn't helpful. Helpful. She wouldn't even sell me hydrogen peroxide, I was going to use this to induce vomiting for my dog has directed online. Anyways. Our dog is okay. It survived without their help. I just saw this chance to leave a review and I want anybody to know. Do not come here unless you have lots of money at least $200 to get started. I'm sure they have a lot more in store for you if you decide to go forward with it. If you can give up 200 you can give up another $800 I'm sure Great business model though. Pray on vulnerable people at their weakest state where while they are maximum emotional state. I mean if that's not a strategic business move I don't know what is. I would advise that they reevaluate how they handle emergency care and at least make it known that if you ain't got 200 bucks your animal's going to die at their doorstep. Thanks a lot guys for nothing. Maybe go to another customer service or HR training on how to handle people or conflict resolution or something like that.

Poppy Tzu

Western Carolina Regional Animal Hospital is by far the finest group of veterinarians, care staff and administrative staff I have ever seen. I live about 35 minutes away but make the drive so my pups get the best care. I actually left for about a year after retiring due to the drive but quickly discovered I'd made a mistake and came back. The well checks are thorough, and the pricing is close to the same as the local office. The illness checks are outstanding, and the doctors and staff are so caring and compassionate. I recently lost a rescue after almost 9 years - she was loved and treated with such tender care; I was treated with tender care on one of the most difficult days I've ever experienced. I can't imagine having a pet without the comfort of knowing that this hospital is there to help me give them the best possible care. I love them.