Westgate Pet & Bird Hospital - Austin, Texas

ivett gomez

Es mi segunda vez que visito este lugar y me ha gustado mucho, en especial esta segunda visita mi pequeño pomeranian estaba nervioso y la doctora que lo atendio primero lo tranquilizo con abrazos y caricias para proceder a hacer el examen medico, normalmente trato de hablar por las mañanas para hacer cita y me encanta que el mismo día me atienden, crean me es horrible tener que esperar una cita para 3 o más dias después cuando tu vez grave a tu mascota y ademas los precios son muy accecibles y primero te llevan la factura de los precios para que tu decidas que exámenes le haran a tu mascota en ningún momento te obligan a pagar más.

Stella Lopez

Vainilla y yo les agradecemos los cuidados y atención.

Jon Simon

I cannot speak highly enough for the wonderful folks there! My daughter got a hamster for her 10th birthday and we had the unfortunate circumstance to choose one with health challenges. I brought him in to be seen by their staff between 3-4 occasions and every single person I've interacted with there, from the front desk to the clinicians to the Doctors, Doll and Brandt were all so kind and caring.

This isn't the first vet practice I've brought pets to either and they now have a customer FOR LIFE! I have a cat I'll now bring to them for check-ups. If you live in South Austin, this is the place to bring your pets to be cared for.

Emily Kriegh

My dog was in pain from a flare up of an inflamed spinal disc, so I called at 8am on a Saturday when our regular vet was fully booked out, and Westgate Pet was able to squeeze me into an appointment at 9am which I am so grateful for! My dog is very nervous at vets, but the vet tech and vet were so patient and kind to her while still being cautious and allowing me to help with her exam. Our vet was thorough and knowledgeable, prescribing an NSAID and gabapentin to get her feeling better quickly with helpful and clear instructions for recovery. She answered all my questions and concerns with honesty and empathy. With the $73 vet exam and meds, our total bill was $133, a very fair price I was happy to pay for the level of care I received. Thank you to everyone on the team for getting us seen quickly and compassionately!

Carter Bell

They did so well with my rabbit! Everyone there is super nice & professional, they explained everything well & put me at ease—especially the technicians! I like that the clinic seems to be a mix of traditional & modern practices as well. Money-wise they’re pretty affordable when it comes to exotics. Exams are typically $80 & neuters can range from $297-$400 which is average cost for this area. Obviously that changes year by year but overall it was a great experience & they’re my go-to vet now ?

Phillip

Unfortunately it was time for my senior dog to cross the rainbow bridge who lived to be nearly 20 years old. The staff at Westgate Pet made this experience easier. Dr Doll was very compassionate, understanding, and explained the process and made sure my mom and I were prepared to move forward. The staff were super kind and transparent about the process and prices. I recommend them to anyone needing any vet services. Thank you again.

Jennifer DeForke

Very disappointing experience. I arrived and waited in the waiting room for 10 minutes while two receptionist behind the desk made no attempt at a greeting. Once in the room, the technician could not properly hold my puppy, and the doctor did a quick exam and medical procedures without asking or giving an estimate first. Then they sent eat medicine with improper follow up, the wrong size heartworm medication was sent home, and they never shared the results of the fecal test.

Thomas

I chose this vet due to the reviews online. Boy, was i wrong and feel bad for the stress and trauma my bird went through. I own a 60g mooncheek, female conure. I have had her for about a month and wanted to have her looked over to ensure her health. I also opted to get a chip implant. Being my first bird and first ever visit to a vet, this was by far the worst experience I've ever had. No real information on how thus procedure would go.
At first, we had our own little room to examine my bird. The exams were very stressful to the bird, forcing her to be wrapped in a towel while screaming. Ok... she's not much on being bound in a towel. She's very friendly, docile, and actively social with me and others around me. After the bird was taken to the back for the implanting, I was moved to the front of the building in the waiting area with everyone else because "they needed to see the other animals waiting." And my bird would be brought out to me..... Here is where I begin to get upset. I brought my traumatized bird to the waiting area in the front around dogs and other animals to keep an eye after the procedure.... i asked if there was a room to go to because of then other animals...... avians don't do well with dogs and other animals that are not family! So I was moved to a FILTHY GROOMING ROOM WITH A DISTRAIGHT AND VIOLENT BIRD WANTING NOTHING TO DO WITH ANYONE INCLUDIJG THE DOCTOR. once in the nasty non approved room for birds, the vet tech comes in and says he needs to give my bird another shot because her BENT the needle giving her her first shot!?!? LONG AND SHORT ILL NEVER RETURN TO THIS LOCATION FOR ANY SERVICES!!!! IF YOU CARE ABOIT YOUR AVIAN FRIEND LIKE I DO, SAVE YOUR BIRD AND GO TO A CERTIFIED AVIAN CLINIC! IF I COULD GIVE 0 STARS, I WOULD! My bird was anything but calm. She was so mad and violent that she split my ear, nose, and lip while in the grooming room. Dirt, dog fur, animal fur, dead insects, and tons of areas my bird could have hurt herself in there! SHAME ON ALL OF YOU AT THIS CLINIC!! I FELT THAT THE MONEY WAS ALL THEY CARED ABOUT SINCE THE CALMING QUIET ROOM FOR MY BIRD WAS NEDDED FOR THE NEXT CUSTOMER. YOUR REVIEWS IN MY OPINION ARE VERY MISSLEADING WHEN IT COMES TO BIRDS. MY BIRD IS BRUSED ON HER CHEST AND WAS SEVERLY TRAMATIZED DUE TO THERE CARE AFTER TAKING THE BIRD IN THE BACK!

*WARNING, DONT BRING YOUR AVIAN HERE IF YOU CARE ABOUT THEM, THEY MIGHT NOT LIVE* FINE A CERTIFIED AVIAN THAT KNOWS HOW TO CARE FOR YOUR BIRD.

To add to insult, i was given care paperwork for a buggie!?!?!? She's a green cheek conure, mooncheek!